[Kelly]

This reply is private.

[Kelly]

I will talk to our developer about the database. In the meantime, he – our developer – mentioned that only the Events Calendar was updated, not the Events Calendar PRO. I did not see any information about that update on any replies I have seen from you guys. I update the basic Events Calendar, the actual WordPress site and installed the clean-up plugin recommended. But there was no mention of the update to the Events Calendar Pro. Can you direct me to that download?

[Kelly]

I checked with our hosting company and this is the reply I got back (see below) is this typical of the clean-up plugin working on deleted extra events, or is this still another issue?
======
Hello Kelly,

I do not see the database issues occurring yet however your site is opening processes that use 100% of CPU constantly. After looking at one process it does appear to be the plugin.

access(“/home/livebhea/public_html/wp-content/plugins/wp-mailto-links/classes/Tribe//Events//Admin//Bar//Configurator/Interface.php”, F_OK) = -1 ENOENT (No such file or directory)
access(“/home/livebhea/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Admin/Bar/Configurator_Interface.php”, F_OK) = 0
access(“/home/livebhea/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Admin/Bar/Configurator_Interface.php”, F_OK) = 0
lstat(“/home/livebhea/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Admin/Bar/Configurator_Interface.php”, {st_mode=S_IFREG|0644, st_size=277, …}) = 0
lstat(“/home/livebhea/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Admin/Bar”, {st_mode=S_IFDIR|0755, st_size=4096, …}) = 0
lstat(“/home/livebhea/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Admin”, {st_mode=S_IFDIR|0755, st_size=4096, …}) = 0
lstat(“/home/livebhea/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Admin/Bar/Configurator_Interface.php”, {st_mode=S_IFREG|0644, st_size=277, …}) = 0
lstat(“/home/livebhea/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Admin/Bar”, {st_mode=S_IFDIR|0755, st_size=4096, …}) = 0
lstat(“/home/livebhea/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Admin”, {st_mode=S_IFDIR|0755, st_size=4096, …}) = 0
open(“/home/livebhea/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Admin/Bar/Configurator_Interface.php”, O_RDONLY) = 13

Thank you,

Tim M.
MDDHosting – Professional Hostin

[Kelly]

I have not received a reply to the last two posts I added to this issue? I am hesitant to re-activate without hearing back from you.

[Kelly]

One more question for you – if it created all these events, are they still in existence, or did your update clean them? If they are still there, I would imagine we would continue to experience the same delays. Thank you!

[Kelly]

Good Morning – this from our hosting company – please answer:
I would get this back to them and ask them if this is indicative of the problem they mentioned or if it’s something different:
====
144048378 livebhea localhost livebhea_ 24 0.0 Query Copying to tmp SELECT SQL_CALC_FOUND_ROWS * FROM ( SELECT DISTINCT wp_2_posts.*, wp_2_postme
144045155 livebhea localhost livebhea_ 12 0.0 Query Copying to tmp SELECT SQL_CALC_FOUND_ROWS * FROM ( SELECT DISTINCT wp_2_posts.*, wp_2_postme
144048407 livebhea localhost livebhea_ 11 0.0 Query Copying to tmp SELECT SQL_CALC_FOUND_ROWS * FROM ( SELECT DISTINCT wp_2_posts.*, wp_2_postme
144050065 livebhea localhost livebhea_ 11 0.0 Query Copying to tmp SELECT SQL_CALC_FOUND_ROWS * FROM ( SELECT DISTINCT wp_2_posts.*, wp_2_postme
144051225 livebhea localhost livebhea_ 11 0.0 Query Copying to tmp SELECT SQL_CALC_FOUND_ROWS * FROM ( SELECT DISTINCT wp_2_posts.*, wp_2_postme
144051983 livebhea localhost livebhea_ 11 0.0 Query Copying to tmp SELECT SQL_CALC_FOUND_ROWS * FROM ( SELECT DISTINCT wp_2_posts.*, wp_2_postme
144053516 livebhea localhost livebhea_ 11 0.0 Query Copying to tmp SELECT SQL_CALC_FOUND_ROWS * FROM ( SELECT DISTINCT wp_2_posts.*, wp_2_postme
144056049 livebhea localhost livebhea_ 11 0.0 Query Copying to tmp SELECT SQL_CALC_FOUND_ROWS * FROM ( SELECT DISTINCT wp_2_posts.*, wp_2_postme
144057532 livebhea localhost livebhea_ 7 0.0 Query Copying to tmp SELECT SQL_CALC_FOUND_ROWS * FROM ( SELECT DISTINCT wp_2_posts.*, wp_2_postme
144058396 livebhea localhost livebhea_ 4 0.0 Query Copying to tmp SELECT SQL_CALC_FOUND_ROWS * FROM ( SELECT DISTINCT wp_2_posts.*, wp_2_postme
144060257 livebhea localhost livebhea_ 4 0.0 Query Copying to tmp SELECT SQL_CALC_FOUND_ROWS * FROM ( SELECT DISTINCT wp_2_posts.*, wp_2_postme
144061282 livebhea localhost livebhea_ 4 0.0 Query Copying to tmp SELECT SQL_CALC_FOUND_ROWS * FROM ( SELECT DISTINCT wp_2_posts.*, wp_2_postme
====

Thank you,

Michael Denney
MDDHosting – Professional Hosting

[Kelly]

Yes, we were using the recurring events feature on all of our events. I will share this information with our hosting company, and see if I can get the plugin re-activated to test it out.
Please stay tuned, and I will update you on further developments.
Do you know when this issue was first reported? Have other end-users found that your update has fixed the issue on their site?

[Kelly]

How about if we change it from “Organizer” to “Region”? I am somewhat handy with making minor code adjustments, so with adequate directions, I should be able to figure it out.
Its just like we changed “Events Calendar” to “Class Schedule” I suppose. Organizer makes sense if you have Events, but it seems odd when you speak of fitness class schedules.

[Kelly]

Hi! Thanks for the quick response! I am attaching a screenshot below. When I click Edit below the organizer name, it only allows me to change the actual name of the organizer. I would like to change it to:
franchise.live2bhealthy.com/heather-bartley
In other words, remove “organizer”
Its too long of a URL to print on marketing materials, but we think, as a franchise operation, we could use these organizer pages as their local websites.

[Kelly]

http://franchise.live2bhealthy.com/Login/classschedule/
I actually updated yesterday prior to posting the question, but when I looked this morning, there was another update available and it resolved the issue. Thank you!

[Kelly]

All is up and running again! Thanks for the help and you can close this discussion..

[Kelly]

Whoo Hoo!

[Kelly]

Does Eventbrite have an APP option as well? That’s more what I was interested in, was a way for the instructor to track attendance for medicare/insurance purposes. It would be an internal app to correspond with the calendar.

[Kelly]

I placed it in the functions.php file as instructed in the online post. It was simple enough to update it again, as I had saved the customization I had made to the code. I am a beginner in this whole website world, so if I follow directions exactly, I can usually do just about anything, plus, I did not design our website, so I have had a very difficult time deciphering the structure.
We do have a web developer who works on some of our more intricate things occasionally. For the time being, I know where to make the change. When my budget allows, I will send the code and your instructions to him. It will probably take him 5 minutes to do. But, I think don’t have any understanding of where you are telling me to place the code.
As long as I know that will happen from time to time, it seems fairly simple to just pop the code back into the function.php.
Thanks!

[Kelly]

For the time being, the backup was restored, and after a bit of shuffling into correct categories, we seem to be up and running. We can close this ticket.

[Author]

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