Forum Replies Created

Viewing 11 posts - 1 through 11 (of 11 total)

Author

Posts
October 5, 2017 at 12:08 pm in reply to: "The ticket with ID XXXXXX has already been checked in." #1359862

Robert Rainbow
Participant

September 5, 2017 at 2:57 pm in reply to: Can't see 'attendees' or 'sales reports' on the front-end after creating event #1345193

Robert Rainbow
Participant

Hey there, I’ve just purchased a new license for Events Tickets Plus and updated the plugin. Unfortunately I’m still unable to see the Attendees or Sales buttons links on the front-end. However if I go directly to the attendees page via URL, I can see that two test tickets have been purchased.

Attached are a few screenshots detailing the problem, hopefully you can help us figure this out!

Thanks again

September 5, 2017 at 2:24 pm in reply to: Can't see 'attendees' or 'sales reports' on the front-end after creating event #1345179

Robert Rainbow
Participant

Hi there,

Can you please clarify whether Events Tickets Plus is a prerequisite for Community Tickets? We won’t be creating tickets ourselves, just other users on the front-end via Community Tickets. Do we still need to renew Events Tickets Plus?

The event we have created does have tickets available for purchase, and the attendees list is accessible by going directly to the URL

Thanks

February 25, 2017 at 8:15 am in reply to: "The ticket with ID XXXXXX has already been checked in." #1245795

Robert Rainbow
Participant

This reply is private.

October 22, 2016 at 9:25 pm in reply to: "The ticket with ID XXXXXX has already been checked in." #1181454

Robert Rainbow
Participant

Hi András,

Just wanted to say thanks so much for all your help in this and for providing a solution so quickly. Fortunately our site is not yet live so we should be ok to hold out for the next release.
You guys seem to offer some of the best support (and products) out there.

Go easy

October 20, 2016 at 9:46 pm in reply to: "The ticket with ID XXXXXX has already been checked in." #1180366

Robert Rainbow
Participant

Hey András!

Yes, that is 100% correct. I can check people in on the back-end, but QR codes links still give the “The ticket with ID XXXXXX has already been checked in.” error.

The event organiser can also check people in using the right-hand button on the front-end panel, but not using the left-hand buttons.

Thanks,

October 19, 2016 at 3:06 am in reply to: "The ticket with ID XXXXXX has already been checked in." #1178965

Robert Rainbow
Participant

This reply is private.

October 19, 2016 at 3:01 am in reply to: "The ticket with ID XXXXXX has already been checked in." #1178959

Robert Rainbow
Participant

Hey András,

I can confirm that this setting is turned on and that clicking ‘check-in’ does indeed check in user, however when I use QR codes, the site is still giving the same error. 🙁

Thanks,

October 18, 2016 at 12:27 am in reply to: "The ticket with ID XXXXXX has already been checked in." #1178172

Robert Rainbow
Participant

Hi András, thank you for the quick response! There seems to be a bit on an inconsistency between our installations – on my website, once a ticket has been purchased and payment completed, the order is immediately set to ‘completed’ within WooCommerce and the tickets sent via email, so I am not able to set them to ‘completed’ manually from a ‘pending’ status. Even though these orders are completed, I am not able to check-in a user.

Thanks!

Joe

October 15, 2016 at 11:19 pm in reply to: "The ticket with ID XXXXXX has already been checked in." #1177384

Robert Rainbow
Participant

…

October 15, 2016 at 11:10 pm in reply to: "The ticket with ID XXXXXX has already been checked in." #1177380

Robert Rainbow
Participant

(This image did not upload with the original post)
Author

Posts

Viewing 11 posts - 1 through 11 (of 11 total)