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Oh and as a kicker, I told you last year that your “save as a PDF” link just sends you back to the “save invoice” instructions.
And it STILL does.
After a year.
Barry thank you for your response.
OK I have now successfully imported into Google Calendar and found a tool to re-export to csv, which is actually what I need.
Sadly this has included the Venue but not the Organiser details. Does the Ical export not include these?
If not I suppose the only way will be to get a plugin developed which will do this, correct?
Jeff
We have now tested this and find it is a conflict with Yoast SEO premium which we have installed. can you shed any light on this please?
Dear Barry
Thank you for finally getting to the bottom of the issue.
The link I was using is
http://www.sussexlocal.net/events/which is a month view with a link to export events at the bottom. I therefore not unreasonably expected that to export a month’s events. It is not, as you state, a single event view.
This doesn’t take away the fact that Courtney took three attempts to grasp the issue at hand.
Now, the link that Courtney has supplied, which she says contains 30 events, is pretty useless for two reasons:
1. I have no idea how to reproduce that link, all it does is download me a file. I need this on a regular basis.
2. If she, or you, bothered to look at the site, you would find a few more than 30 events on it. There are currently 495. Yet she asks me if 30 is right. Why not take a look herself? With the time difference, I have lost another day on this by replying to something she should have already worked out.So I ask you Barry, do you think you are giving good service here? Even now you haven’t bothered to really get to the bottom of the issue, as giving me a one-time download of 30 events when I have 495 on the site isn’t really going to solve my problem is it?
I ask you how is a paying customer supposed to react? I am not the only one who thinks your service is pretty poor. However for you to do the classic “if you don’t like it have a refund” doesn’t really cut it either, and I shall tell you why.
You come out on yur website with a bold statement – “Powerful. Easy to use. Supported”
I would say that at least two of these statements are untrue. But I and my developer relied upon them when making the purchase decision for our new website. I didn’t hesitate, I purchased the whole add on suite which i think came to around £500 or so. I expect there will be ongoing payments to you, (which, so far, I haven’t actually seen specified anywhere.)
For that payment I expected what was promised. But you can never really know how something is going to work out until it is installed and you are trying to get it to work. I can deal with it being complex, but what I cannot abide is a company which simply does not do what it says when it comes to support. It is very poor. Other plugins give excellent email support to premium customers and, allow for time differences as they realise they are selling worldwide.
We have a new website and, whilst no I don’t think you do deserve the money, you know full well that your offer of a refund is meaningless. We have a newly live site, we have spent a lot of time and effort preparing it and cannot now easily spend more time backtracking on the events module. We have moved on.
If you really were a customer-service centred company, you would say is Jeff I am sorry we have let you down, thank you for your business, let us grab hold of this and other issues properly and give you first class direct email/chat service to get you going. We then know that when it is configured, it is likely that you will then need less support and we will have a lifetime customer who pays us every year and recommends us.
No. Instead of that, you want to cut and run because i have complained, and this says more about you than anything. So please don’t come complaining to me about my attitude. How about looking at actually how you have handled just even this issue, and maybe take a view on how your service could be improved to everyone’s benefit?
You know my email address, but you won’t use it for support. Yet I note with interest that you don’t mind sending me loads of direct emails telling me how I can get 30% off the list price THAT I HAVE ONLY JUST PAID – I think one per day for the last week. And that also shows where your priorities lie.
What is the matter with you people? As I see from another reviewr of your software, all you do is scan a support request, see what you want to see, and then send out a canned response. You have done it with me before on another response. Your “premium service2 is absolutely abysmal.
Which part of
I am trying to export multiple events. I can only seem to export a single event at a time.
was so difficult to understand?With the time difference between the UK and US, plus your awful response time, it means that DAYS pass before I get any kind of meaningful answer.
Now can you perhaps READ my ticket PROPERLY and tell me what to do do you think?
Hello Jaime
Thank you that’s done it.
Whilst it is fixed, I have to say I wonder how such a simple thing which has taken no time to fix took you six days to identify and advise on.
That is not “premium” service. Our newly-launched site has looked embarrassing for almost a week since its launch, and I think this must have been a problem which was introduced with the new upgrade, as previously to that, on our test site, I had been experimenting with various views and had never experienced a problem with whichever default view was ticked.
I will also say that if any view is now selected then the default changes to something you haven’t specified.
So clearly something is wrong.
The fact that you do not have a fail message pop up about this if the selections are mismatched is, frankly, just sloppy.
The fact that it has taken you six days to fix this is, frankly, just lazy.
We are committed to your platform for the moment, but, on this showing, not forever, and when I come to giving my grading on this plugin I shall make the point of highlighting the enormous disparity between what you claim you do – “Supported” in huge letters on your opening page – and what you deliver to your paying customers in terms of support.
Jeff
What we aer using at the moment to make it work is the shortcode “events”. But this is a workarouond.
However when “back to events” link is used, it geos 404 again.
So – it is fatally broken and you need to fix it right away.
Image attached shows that the calendar does not work with the slug the system suggests.
This is making us look STUPID. Our website has just laucnehd, and you have released an update which simply does not work.
I need urgent assistance please.
Ok,
I have gone through each of the fixes now and none of these have resolved the issue. I can confirm that on switching the them to twenty sixteen and turning off all plugins except the events calendar plugins that the same 404 error still exists in the main events page /events-calendar. This can only mean that there is an issue within the plugin that was updated last week. Please can you come back to us ASAP as this has rendered our website unuseable from an events perspective at the current time.
Regards
