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Thank you. It looks like our ghost site doesn’t throw any errors on testing that I can see. However, we still get a disappearing act on the actual site when trying to ask the plugin to do any sort of update in the imports section.
We have contacted the original developers for further inspection.
Sky, we are having a testing issue due to the limitation on our install license. I do not want to go through the testing on our client’s (First Church) live site and so have set up a test site, but need permission for an additional install for calendar pro AND aggregator just for 48 hours.
Can you do this?
Apologies for the late response. Our team is swamped at the moment. Would appreciate a quick turnaround so that we can get this resolved before the weekend. Thank you.
Thank you Sky. Our crew is duplicating the site so that we can perform the testing without messing with the public-facing site. I will walk through the steps in the guide and let you know what I find today.
Hi Shelby,
Do you have to have a license for both Calendar PRO and Aggregator in order to properly use the Aggregator features? This is the issue I think we are having actually.
Our Aggregator license and initial import worked great, but it is no longer importing on a regular basis as it has been set to do… I feel this is because we do not have a valid license for event calendar PRO, correct?
Jennifer,
Okay, I’ve received some more enlightening information from our team. We have purchased a license for Aggregator, but do not have one for Cal PRO.
However, we have installed The Events Calendar and Cal PRO plugins. If I deactivate either of them, our calendar disappears from our site. Soooo, I’ve updated The Events Calendar plugin, but cannot update Cal PRO without purchasing a new license. Is that correct?
In other words, what I bought with Events Aggregator is just the ability to import events from varying sources? But I still need a Cal PRO license in order to run Aggregator?
Thank you Jennifer. I am checking with my team on that order number and will get back to you shortly.
Thank you for your response Jennifer!
What I’m realizing is that I’m not even given the option to download the update for Calendar PRO. The files I’m able to download are associated with the recent update for The Events Calendar plugin which I’ve already updated via my Plugins dashboard in WordPress.
But I’ve purchased a license for Calendar PRO, so shouldn’t that downloadable update be available?
Please advise.
