[Joe]

Update: Its now showing events in current month but no access to future months?? (i.e. April)

[Joe]

Josh,
Unfortunately I couldn’t wait any longer to hear back so went ahead and purchased it. I had to act as this whole ordeal is holding things up and people can’t buy any training tickets! You make them wait and they just go somewhere else!!

Since I can’t use “Eventbrite Tickets” anymore I’m just hoping a refund will be no problem.

Thanks
Joe

[Joe]

Thanks Josh,

Hey after thinking about this a bit I realized that maybe “WooCommerce Tickets” is a better option for me in that I could just eliminate third party sites like “Eventbrite” altogether. This would also reduce or eliminate the issues I’m currently having.

Is there anyway I could swap “Eventbrite tickets” for “WooCommerce Tickets”?
I don’t mind providing proof of purchase but you should have that information anyway.

Let me know, as I would be willing to try that!

Thanks
Joe

[Joe]

Josh,
I’m well aware that you have to check Yes on the “Register this event with eventbrite.com”. That’s not the issue.

There’s nothing wrong with 3.9.3. It creates the form fine and everything shows up accordingly!
As I tried to show you… if I upgrade to 3.9.5 it doesn’t!

I’m at a loss as to why you would suggest it is my theme. It’s really quite easy to see that 3.9.5 is causing the issue. I tell you what, can you please just send me the process to get a refund? I’m really quite tired of wasting time and waiting so long for responses. I need to get this fixed yesterday so I have no choice now but to try something new.

Thanks anyway
Joe

[Joe]

Josh,
Another update… Just to check and make sure, I uninstalled “Tickets 3.9.5” and installed the old version (3.9.3).
Just as I thought, everything works fine as did before the update.

See the screenshot: https://www.dropbox.com/s/vubnl9k44yrnet5/3.9.3.jpg?dl=0
This proves the 3.9.5 is the issue.

Please advise!
Joe

[Joe]

Hi Josh,
FYI, I deleted all files for Calendar Pro and Eventbrite tickets and re-installed them after downloading the new versions. I noticed after installing Pro, the error message went away. It cam back when installed and activated Eventbrite tickets. However, still no option t pay or register exists.

I am going to have ask for refund and use a different method if I can’t this issue fixed by Tuesday as its creating havoc for my business now and costing me a small fortune. It is obviously caused by this new upgrade that was made as it worked fine prior so a refund better not be an issue!

Hope you get back to me soon or I have to get rid of this!

joe

[Joe]

Hi Josh,
I don’t recall seeing anything like your screenshot when it was working before. When I first set this up people would go to the Calendar and click on an event that would take them to this page (screeshot) https://www.dropbox.com/s/453f02hybgs1crs/event-page.jpg?dl=0
They would then click on a button from here to register and/or purchase a ticket.
In this screenshot you can clearly see that there is nowhere to go from here to register or purchase a ticket?
You can also see the annoying “Warning” message above the description. These are two issues I need to fix obviously.

I don’t have a “tribe-events” folder either. All I have is a “config-events-calendar” within the site Theme folder.

Also, there is no such setting when editing the event in WP? (See Screenshot)… https://www.dropbox.com/s/0c2kfzsgeshbiyo/screenshot2.jpg?dl=0

Other than that I don’t what else to ell you. It all worked fine before this new update

Let me know what think!

Joe

[Joe]

Hi Josh,

I just noticed also that after clicking on an event from the calendar and going to the information page, there is NO way for people to register now. THE (USUALLY GREEN) BUTTON TO REGISTER IS MISSING!
Here’s a look at what is generated: http://collinssafety.ca/event/accident-investigations

This now getting very urgent as I can’t do any business with these issues ongoing. I really hope you have a fix quite soon or I may regretfully be forced to use a different APP to do this. I can’t afford to have this down for long.

P.S. checked the config.php and it is set to false.

[Joe]

Hi Josh,

Yes, everything is updated: Events Calendar & Calendar Pro are both 3.9.3, The Events Calendar: Eventbrite Tickets is 3.9.5 and still get warning messages in the description of events. I had a screenshot for you but not sure how to attach it from here but you can view it here as a live example: http://collinssafety.ca/event/workplace-inspections

The other problems are when I create or edit and event, not all items sync. For example: I edit an event date and time and the date changes on both WP and Eventbrite but the time doesn’t change on the WP site? This is of course when I make the changes from the Eventbrite website. However, same things are happening when I make the changes from WP… it doesn’t sync on the Eventbrite site.

Let me know how I’m supposed to attached screenshots if you still them.

Thanks again for any help you can provide on this head-scratcher. Oh, by the way, the debug checkbox in settings is unchecked. I think that is what you we’re referring to?

Cheers
Joe

[Joe]

Hi Josh,

Sorry for the confusion on the App. It’s actually Events Calendar Pro I have not Eventbrite Pro… my mistake.

Anyway, to clear, I originally purchased Events Calendar, then upgraded to Pro and everything was working fine… until this API change and addition of Eventbrite Tickets plugin. Yes, I did go through the process of creating a new app on Eventbrite.com and passing the necessary information onto the new Eventbrite settings tab within the event settings successfully. However, I am now experiencing the issues I mentioned like not syncing properly between WP and Eventbrite, why I don’t see Event ID Info after publishing my events, and of course the errors that are visible in the description of all my events.

Trust me I spent a lot of time going through all the forums and tutorials to try and find out why I would get these errors after successfully completing the APP install… but to no avail. I really someone to look at the 3 issues mentioned and get it working again. Again, everything was fine until the new change!

Let me know if you access to the site.
Thanks
Joe

[Joe]

Barry, you are a genius and a lifesaver!!!!

That worked perfectly!

Thanks soooo much for your help.

Cheers
Joe

[Joe]

OK, I’ll give it a shot.

Thanks

[Joe]

Hi Barry,

To tell the truth I’m really nervous about switching themes just to test it as we have had some serious issues in the past which were just recently fixed. That said, I really don’t want to try that.

If I could gain access to the particular page I could just adjust things accordingly. However, it doesn’t seem there is any way of doing that. I know support at Enfold is not that great so not sure where to go from here.

Do you guys provide development services that would/could fix this?

Thanks
joe

[Joe]

Perfect Thanks again!

[Joe]

Hi Brian,

Yep, makes perfect sense. Thanks for clearing that up.

Couple things though… Where does it show up, and does “example.com” (if left as is) not show at all?
It looks like you can’t delete “example.com” but on only replace it.

Thanks
Joe

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