[cliffy]

No worries Barry, just thought I’d share my “User Experience” with you 🙂

All sites are done now. Thanks for releasing the tool and for helping to fix the underlying issues.

Happy for you to close this now.

[cliffy]

Thanks guys, this is really useful.

When you stick a programmer in front of a problem, it would help if they were supervised by a product marketing person.

1. I have to manually enter a 4 or 5 digit number over 300 times.
2. After entering said number, I then have to scroll down to the bottom of the screen to enter the next.

Where is the “Erase All” button, or at least, put the Event ID box at the top so I don’t have to scroll down the page every time.

Thanks for the fix though.

[cliffy]

Please don’t leave me in the lurch again. I reported that fact the latest update DOES NOT WORK.

Getting an acknowledgement of my reply would at least give me a bit of hope you are still looking into it, but after 6 days, I’m not hopeful.

[cliffy]

Hi Victor,

Thanks for the heads up on the new update. Please remember that I took the time and effort to send you my database.
If you had actually bothered to test this latest release with my database, you would know full well that this release does not fix the issue. It may prevent the issue occurring in the future (i.e. stop more Event will not occur: dates being produced), but it does not solve my problem.

Every event I have in my calendar has dozens of Event will not occur dates against them. This results in time out errors in my browser with Chrome wishing to KILL the page.

I look forward to hearing from you soon.

Many thanks,

[cliffy]

This reply is private.

[cliffy]

This reply is private.

[cliffy]

Hi guys,

Did you have any luck with these ‘event will not occur’ dates hogging the
database and slowing down my sites?

Many thanks,
Heath

[cliffy]

This reply is private.

[cliffy]

This reply is private.

[cliffy]

This reply is private.

[cliffy]

This reply is private.

[cliffy]

This reply is private.

[cliffy]

Hi George,

Thanks for the reply. I don’t seem to have had an email that you did. Is this because I replied directly via email rather than being logged into the support forum and typing here?

I can install Duplicator on all sites and take a backup for you to test with. I’ll add them to dropbox and send you the link below in Private.

Many thanks,

[cliffy]

Hey George,

I’m replying under my business email address, hope that’s OK.

Thank you for getting back to me so promptly.

1. This is correct – (the Weekly Event Series is not highlighted)
2. Correct – (as far as I can tell there are no issues what so ever on the
front-end)
3. Correct

As previously mentioned, the first ‘Event will not occur:’ date is exactly
one week after the Start date of the event, and the next is one week after
that. I guess somehow, after the events took place, they were put into the
not occur date. I actually have 3 sites (all my TEC Pro licences) where
this is happening.

I am happy to give you WP Admin Access if you wish. I can also take a
backup with Duplicator and send it via WeTransfer too if that would help.

Let me know how I can help further.

[cliffy]

Great, just 10000 records then. I didn’t actually realise it at the time, but this issue is hanging my browser. It is timing out / not responding. Both Firefox and Chrome do ask if you want to wait so pressing yes, keeps loading. It can take almost 60 seconds to load an event. Once you delete the exceptions, update the event, it will load OK.

Note:

I have never set any exclude date. These have all come from your software / programming (so presume it is a bug).

These are NOT actually exclude dates. These are dates that the event has taken place in the past.

You are correct, when the event eventually opens, the Event Series: is not highlighted. (again, this has happened since the new interface update). If I click weekly, I see the details of course.

Deleting these events is no option. It will take far far too long to do so. Each one has detailed information such as graphics, text, venue, etc etc.

How do you suggest I go back to a previous version of TEC and TEC Pro if this is my only option – (other than to manually delete each one exception over time, as I update the calendar (e.g. do 5 events each time I login into the site to do updates). Incidentally, some of these events have been running (recurring) on a weekly basis for at least the past 2.5 years.

[Author]

Posts