[artmasters]

Ok! Thanks a lot agian for your time!

[artmasters]

Ok thanks! I got it. At cancelled tickets with shared capacity i have to increase manually.
Only one more question and after that we can close this ticket. 🙂

Does it make sense, that it works with shared capcity and refunded orders but not with shared capcity cancelled orders??

Does these two types have so different handlings??

But at all, thanks very much for your time! Great support!!!

[artmasters]

Hey there,

• create a ticket with 20 capacity
• purchase 1
• check the numbers everywhere – all okay, showing 19 available
• go to the WooCommerce order page and set it to cancelled
• go to the attendee page and delete the cancelled ticket
• check the stocks everywhere – all looks okay, numbers went up to 20

these steps work all fine but only with tickets that have single capacity. Or for tickets with shared capcity and refunded orders.

But not working with tickets that have shared capacity and cancelled orders.

[artmasters]

Hey hey,
ok i checked the corresponding Woo Product page too and it does icrease the stock after deleting attendee with cancelled ticket. The only places the number does not change are:

available tickets –> Event edit page
available tickets –> attendees overview
doubled stock –> Event overview (i think number should change even if its doubled)

With refunded tickets all still good. Like the article says:
Since Event Tickets and Event Tickets Plus 4.6, deleting an attendee record automatically increases the ticket stock. So you should take this into account when using WooCommerce, as it offers the option to restock the product when processing refunds.

Butt still not working with cancelled orders.

If i have to do manually (like article says)- it would be nice to merge this function to cancelled orders too in upcomimg updates.

[artmasters]

Hey Andras,
sorry for answering so late! I got some family problems. Ok i will test with your steps. and give you a reply. And i will test your steps with shared capacity. If not working im going to give you the recording, you asked for.

Greats Jan

[artmasters]

Hey Andras,
i tried this. And this works – as i suggested – for the created Woocommerce Product but not for the Event Ticket. Maby it was not completly clear what i ment.

So here are the explanation one more time.

1. Set order to cancelled.
2. increase stock of Woocommerce Product by your description from 19 to 20
3. Delet the Attendee on attendees overview.
4. After this i still got: Sold Tickets 1 – 19 left of shared capacity
5. On Event Edit Page still got Capacity 20 – Available 19 (look at attached screenshot)

If i got a refunded Ticket the number of available Tickets rise TO 20 after deleting. This is possible since version 4.6. Canceled tickets not.

I Want to transfer this to cancelled tickets.

Thanks agian for help!

[artmasters]

Hey There,
thanks for the reply. Yes you are right, we are using APM.

Great, we are going to wait for the Fix Update.

Thanks a lot!

[Author]

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