[Anne]

Thanks Geoff

I got it figured out now with the Themer’s Guide.

Thanks again for your help on this.

Anne

[Anne]

Hi Geoff,
Again thanks for sticking with me on this problem.

I added the snippet and it does preload “1” in the ticket field screenshot: https://www.wbgconnects.com/WithSnippet.jpg
but the form is not showing and if you click Confirm RSVP – you get the error message: Please fill in the RSVP confirmation name and email fields. – there is no way the form can appear at all with this snippet – see screenshot: https://www.wbgconnects.com/AfterConfirmRSVPClicked.jpg

You will notice I have changed the ticket name to the instruction “Please Select # of Tickets” out of desperation for some means of instructing users to first select ticket number of 1 or more so the form will appear. But this would require us to add that instruction as the Ticket Name for every event we list – which would be fine as we don’t have need for different ticket names but I would love way to preload that instruction in the field vs having to type it in every time.

I have tried other suggested changes you have made to make the default ticket number “1” but its created other issues and I have had to back out the changes. So I am fine with having the tickets # default kept at zero, I just need a way to make it clear to them that they must first select a ticket number to register. The work around of having to name the ticket the instruction so its right next to the ticket number box works for now but I would prefer a way to put the instruction above the box or to make the ticket name always default to the instruction so admins of this site don;t have to type it in every time,

If there were a way I could just preload the Ticket Name with: “Please Select # of Tickets” that would resolve this for us so we could move forward. I am having trouble locating where in the code I could do that.

Thanks again.
Anne

[Anne]

Thanks for getting back to me Geoff

From a user interface point of view – I find this RSVP/ticketing area very confusing and non-intuitive for any user as to what they need to do. How would they know that they need to select a ticket number in order to get the form for their name and email to appear? Also having the Confirm RSVP button appear below the “0” ticket box is equally as confusing to any user, makes no sense to put that button up without the form, right?

If this RSVP form could appear with the boxes for name and email along with a message above the ticket # box saying “Please Select # Tickets” in bold text, that would be a far better solution.

How can I accomplish this without getting into further customizations on my end? I think users would appreciate a much cleaner clearer interface for the RSVP page.

Thanks!

[Anne]

HI Goeff, Thanks for getting back to me.

I am trying to change the default to 1 per your instructions. I am not getting any change as a result so I wanted to make sure I am following you steps:

I have copied the wp-content/plugins/event-tickets/src/views/tickets/rsvp.php file and made the change to line 53 from
max=”<?php echo esc_attr( $ticket->remaining() ); ?>”
to
max=”1″

I have gone into my child theme folder and created the tribe-events folder and then the tickets folder within that folder and moved the copied/modified rsvp.php file into that folder:
wp-content/themes/prose/tribe-events/tickets/rsvp.php

I don’t think the file is even being seen so I am not sure I have done this correctly or am missing something?

Thanks!.
Anne

[Anne]

Thank you resolved.

[Anne]

Perfect! Thanks for your help George!
Anne

[Author]

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