Looking product advice. What will resolve the default ticket quantity issue?

[Anne]

I am looking for advice on whether any of your paid product would be able to handle better ticketing for this application.

I need the ability for users to RSVP to events so we have a record of who is attending. All events are free so there is no need for payment interface unless one would handle this specific issue we are encountering.

Currently I have The Events Calendar with the Event Tickets plugin – this give me the ability to have users RSVP to events however the default ticket value being set to 0 is a huge issue in that its not apparent that users have to actually select the number of tickets and if hit the Confirm RSVP button with a 0 quantity – the notification on the page indicates that the transaction went through so they have no idea they have not actually registered : Your RSVP has been received! Check your email for your RSVP confirmation. But the transaction isn’t completed because the ticket value was 0 yet the user thinks their RSVP.

This is a huge deal breaker for us unfortunately and so I am asking which of any of your paid products would resolve this issue. Or other solutions would you suggest?

OR is there a fix you could share with me to either:
1. a way to set the default ticket number to 1 vs 0 or
2. a way to issue an error message vs the current misleading confirmation message
3. a way to insert a bold instruction on the RSVP screen to tell the user to enter the # tickets desired

It seems on the support pages that this is a recurrent issue for other users so I am hoping there would be good recommendations for a solution.

Thanks!

[Geoff B.]

Good afternoon Anne and welcome back!

Thank you for reaching out to us.

We are sorry to hear about
I would love to help you with this topic.

1. a way to set the default ticket number to 1 vs 0

Yes there is as explained by my colleague Nico here: https://theeventscalendar.com/support/forums/topic/changing-default-ticket-quantity-wo-woocommerce/#post-1116789

2. a way to issue an error message vs the current misleading confirmation message

Yes, you could override the current message in a few ways:

• Use the following code snippet: https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/
• Add a filter in your theme’s functions.php to review the way the front_end_tickets_form function works (line 601-643 in /event-tickets/src/Tribe/RSVP.php), probably using a conditional on the quantity
• Create/Edit your language file to change the nature of the message’s content

3. a way to insert a bold instruction on the RSVP screen to tell the user to enter the # tickets desired

Yes, you could do that either in the content section OR using the second method from the previous question.

Finally, as an alternative, you could also use WooCommerce combined with Event Tickets Plus to “sell” free tickets (this would also offer a few additional feature)

Let me know if that helps.

Have a great day!

Geoff B.

[Anne]

HI Goeff, Thanks for getting back to me.

I am trying to change the default to 1 per your instructions. I am not getting any change as a result so I wanted to make sure I am following you steps:

I have copied the wp-content/plugins/event-tickets/src/views/tickets/rsvp.php file and made the change to line 53 from
max=”<?php echo esc_attr( $ticket->remaining() ); ?>”
to
max=”1″

I have gone into my child theme folder and created the tribe-events folder and then the tickets folder within that folder and moved the copied/modified rsvp.php file into that folder:
wp-content/themes/prose/tribe-events/tickets/rsvp.php

I don’t think the file is even being seen so I am not sure I have done this correctly or am missing something?

Thanks!.
Anne

[Geoff B.]

Good evening Anne,

Thank you for writing back.

I just ran an additional test on my end and I believe I found a glitch in the proposed solution.

You still need to modify line 53, but instead of the “max” variable, you need to change the last one of that line.
The correct variable to tweak is “value”, which you need to change to 1.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

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