[Ken]

Thanks Victor!

I saw your note about increasing the amount of tickets in another thread, but I don’t think that’s what’s happening here, because in all of the cases of missing information it looks like only one ticket was purchased (see the previously attached attendee list for reference).

Also, I tried adding then removing a ticket from the shopping cart to see if that was the issue, but it still worked. So I’m still not sure what’s causing the missing info.

[Ken]

This reply is private.

[Ken]

This reply is private.

[Ken]

This reply is private.

[Ken]

Hi there,

After trying a number of things in an attempt to find the cause of the issue, I downgraded the Events Tickets Plus plugin from 4.4.2 to 4.4. After the downgrade it appears to be saving properly for all attendees, across multiple tickets, so the issue seems to be present in either: 4.4.1 or 4.4.2. I could not find any error messages in the console, PHP 7 error logs, or within wordpress with debugging turned on.

I am comfortable leaving it at 4.4 for now. We will have to test on our development server before applying future updates.

Thanks!

[Ken]

Now it seems that _no_ attendee info is being saved. (If a user goes back an updates the attendee information for tickets they have already purchased, this works.)

This is a show-stopping bug for a large conference.

Thanks in advance for your help!

[Ken]

Hi George. Thanks for the response. Both plugins are sub-site activated. Sorry if that was unclear.

[Author]

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