Where is the QR Code?

[Bonita]

Hi there!

I’ve just purchased and installed Events Tickets Plus, and I’ve set up a test event. I purchased a ticket, and completed the order.

I received the email confirming the order, but have not received the ticket.

Is the ticket sent in a separate email, or is it only the Order mail?
More importantly, where is the QR code…?

Should the QR code be showing in the Order email? Where will the customer see this code?

[Cliff]

Hi, Bonita (nice name).

Sorry you’re experiencing this.

Our tickets get sent via wp_mail() or WooCommerce’s email code. Therefore, if your tickets are being delivered inconsistently, you might need to install an SMTP plugin: https://wordpress.org/plugins/search.php?q=smtp (none are supported or guaranteed by us)

To be clear, this isn’t an issue specific to our plugin; email deliverability is an issue at the WordPress-level of your site or possibly even at the domain-level or IP address (if associated with SPAM, accurately or not).

Please let us know if you find out what solution worked for you.

I’ll also say that this isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site if SMTP doesn’t solve it for you:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Bonita]

Hi Cliff!

Thanks so much! Turns out that the tickets were not sent because my test purchase had not been marked as “Completed”. Once I marked the Order as completed, I received the tickets. 😀

Onto the next problem though – after adding the Events Calendar plugin, I am no longer able create tickets in a Product. I can create tickets in an Event, but this won’t do. I need them to be in a product, as the tickets need to have a discounted Sale price for a limited period.

I should probably move this to a new thread or, if someone has come across the same issue, could you point me in right the direction?

[Bonita]

Oh wait, I see how it works now! The ticket is created as a product. Fantastic! Splendid!

All sorted, thank you! 😀

[Cliff]

Great job answering your own questions! You made it easy for me 😉

Have a great Friday!

[Author]

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