Week/Map/Photo Calendar Tab View

[Sue Sullivan]

Hi Support,

Currently, the Week/Map/Photo Calendar tab view is not functioning on my website. I have deactivated all other plugins one-by-one to see if there is a conflict. There was not. I activated the Twenty 14 theme, and these functions still do not work.

Please help!

Many thanks,
Devon

[Brian]

Hi Devon,

Sorry for the issues you are having. I visited your site and the Month and List View worked for me.

However, the Pro views of week, map, and photo did not.

Can you try re-saving your permalinks and see if that helps the issue.

Let me know how that works out and we can go from here.

Thanks

[Sue Sullivan]

Hi Brian,

Thank you so very much for your quick reply.

I went to the WordPress Settings–Permalinks–and re-saved the custom structure. That did not work. I tried using other permalink structures. That also did not work.

The map functionality also is not working on individual event pages, if that added piece of information helps with your trouble-shooting.

Thank you again for your added support; we’re trying to launch the site to be fully functioning tomorrow, so this is a very important issue for us.

Thanks,
Devon

[Brian]

Hi,

On the single template it looks like an error is happening causing it to not load.

I see you are using a Boxy Studio Theme, they do have custom coding in the theme for the events calendar.

For the single events I bet the issue is a deprecated function.

To fix this you need to update your custom template single-events.php in your theme.

You want to replace:

echo tribe_events_single_event_meta();

with this function:

tribe_get_template_part( 'modules/meta' );

As for the selector can you please follow our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

And see if that can narrow down the cause of this.

Thanks

[Sue Sullivan]

Hi Brian,

Your fix for the single events worked perfectly. Thank you!

I have followed the Testing for Conflicts write-up, but to no success. The Event Calendar Pro Week, Map, and Photo filters still do not populate.

Thanks,
Devon

[Brian]

Hi,

Glad that first part helped.

I looked again at your source code and it looks like you are using The Evetns Calendar 3.11 with Pro 3.9.1.

Please upgrade Pro to the latest version and then re-save permalinks and that should fix the issue. The version mismatch means pro is not running.

You can download the latest version from your account here on theeventscalendar.com and follow this guide to manually update:

Manual Updates

[Sue Sullivan]

Hi Brian,

Your suggestions worked perfectly.

Thank you so much!

Best,
Devon

[Brian]

Great glad it helps.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Author]

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