Hi Michael!
Thanks for getting in touch with us. Let me help you troubleshoot that issue.
First, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/
If you still experience the issue after that, you should go through the testing for conflicts guide. I see you have tried the following:
- Deactivated all other plugins? Yes
- Switched to a default theme? Yes
Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?
If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting
When coming back, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.
Let us know how that goes.
Thanks,
Victor