"View My Tickets" Not working

[Kieran McMutrie]

Hi

When I click on “View My Tickets” nothing happends. In fact when I try to view my order it just redirects me to my profile page. I suspect it might be a conflict with woo commerce and avada but would appreciate any help

Kind Regards
Kieran

[Andras]

Hi Kieran,

Thanks for going pro and welcome to the forums!
Let me try to help you solve the issues. In order to do that, could you please do the following 2 things:

1. Share with me your system information in a private reply. Here’s a guide on how you can do that.
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. Run a test for conflicting plugins and themes based on this guide, and check whether the problem still exists with a default theme (e.g. twentysixteen) and only the calendar plugins and WooCommerce activated:

Testing Conflicts With Themes and Other Plugins

I will be able to help you further once these are cleared.

Thanks and cheers,
Andras

[Kieran McMutrie]

This reply is private.

[Kieran McMutrie]

I can confirm there is some kind of conflict with my Avada Theme. The “View My Tickets” works fine in the default theme.

Unfortunately with Avada activated when I click on the “View My Tickets” it goes to the new “www.mysite.com/event/eventdescription/tickets” link but it kind of just refreshes the current page rather than going to the correct page.

I do hope this can be sorted as I bought Events Calendar through a reccomendation from Avada!

Many Thanks
Kieran

• This reply was modified 9 years, 9 months ago by Kieran McMutrie.

[Andras]

Hi Kieran,

Thanks for sharing the sysinfo and running the test. Fear not, we will sort it out somehow.

It looks like that the Avada theme is doing a redirection when going to that link or doesn’t have the ticket page set up. Unfortunately we cannot help with fixing themes, so I would recommend to contact the creators of Avada to check this out, they should be able to provide a fix for it.

I will leave this topic open, would be happy to hear an update from you.

Cheers,
Andras

[Kieran McMutrie]

Hi Andras,

I’ve raised with Avada and will post here when I have some news in case it’s of interest for others 🙂

Many thanks
Kieran

[Andras]

Hi Kieran,

Thanks for getting back to me on that. I will then leave this topic open so you can post the results. I’m sure it will be helpful for others as well.

Cheers,
Andras

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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