View As Week, Map and Photo not working

[Chantal]

Hello!

I just recently installed Events Calendar Pro and have been adding events to my calendar. When I click to View As Week, Map or Photo, it redirects to a page and said nothing found. Any idea what could be happening?

[Geoff B.]

Good evening Chantal and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the fact that you can’t access the different views.
I would love to help you with this topic.

The first thing I would recommend to try is to re-save your permalinks in Settings > Permalinks

If that does not work, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Chantal]

This reply is private.

[Geoff B.]

Good evening Chantal,

Thank you for the system information.

From the looks of it, there could a conflict at play.
We will need to troubleshoot together to identify the culprit if you don’t mind.

Full disclosure, since Enfold encapsulates the Events Calendar, this sometimes leads to unexpected behaviours.
The good news is that worst case scenario, you could remove that encapsulation as stated here: http://www.kriesi.at/support/topic/default-template-settings-missing-from-event-calendar-pro/

Could you please go through our complete testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation and theme see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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