Venues not loading

[Peggy Brunetti]

I am adding some events in Word Press and under “venue” I’m entering a location which I know is saved and it’s not coming up.

I am having the same issue with “Organizer”- not coming up as a saved organizer.

Are there any issues that you are aware of with Word Press?

Please let me know when you get a moment, thank you!

[Victor]

Hi Peggy!

I’m sorry to hear you’ve been impacted by this issue. I can confirm it is indeed a bug on our end.

The good news is we have already shipped a new release of The Events Calendar to fix it.

Find out more about this release → https://theeventscalendar.com/announcing-the-events-calendar-4-6-22-1-and-community-events-4-5-13-1/

Please update your plugins and let us know if the fix works for your site.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Best,
Victor

[Peggy Brunetti]

Unfortunately, it’s still not working.

[Victor]

Hi Peggy,

I’m sorry to hear it’s still not working after the update.

Could you please share with us your latest system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

I have just navigated to your site’s community submission form and I can see many venues and organizers being available to select. Could you please share with us the URL for a venue/organizer you are not seeing available?

Thanks,
Victor

[Peggy Brunetti]

This reply is private.

[Peggy Brunetti]

Sorry I meant to post the above post as private, and now I can’t edit it. Please make my post private, also

[Victor]

Hi Peggy,

Thanks for coming back with your system information. I have made your reply private.

I don’t see anything strange from the system information, but by what you describe, it seems there could be an error or conflict somehow.

Could you please share with us a screenshot of the venues list in the backend to see what you are currently seeing?

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then? Please verify this by testing for conflicts.

We always suggest to setup a dev/staging site so you can test things out without disrupting the live site.

Additionally, please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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