Upgraded to Pro, but unable to add a recurring event

[Bart]

I upgraded to PRO primarily for the ability to add recurring events, but the only mention of recurring events on the add new event backend page is in the link for upgrading. How do I find the way to add recurring events?

[Geoff B.]

Good morning Bart and welcome back!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Here are the recommended next steps to let you use recurring events to your liking:

1. Make sure you have properly downloaded, installed and activated the Events Calendar Pro by using the following guide: http://theeventscalendar.com/knowledgebase/new-user-primer-the-events-calendar-and-events-calendar-pro/
2. Read and use the following guide: https://theeventscalendar.com/knowledgebase/pro-recurring-events/

If this does not work out as expected., as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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