Upgrade crashed my site

[Michael Silvia]

Why is it 50% of the time your upgrades crash my calendar? This is the most frustrating plug in in a decade of using Word Press. Great products, terrible upgrades. I’be purchased many of your premium add-ons and upgraded today: http://www.newbedfordguide.com/events

What is going on???

I deactived Community Events and Facebook Events and still down.

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I am not seeing the issue on my site.

Do you have any custom templates in your theme here:

wp-content/themes/youtheme/tribe-events/

If so and you remove those does that help the issue?

And if that does not help narrow down the issue please setup WordPress Debug to see what errors are showing when you try to recreate the issue a couple times in this file: /wp-content/debug.log

Let me know what you find out and we can go from here to resolve this.

Thanks

[Michael Silvia]

There are no custom templates. I’ve done nothing to the plug in since installing it. I’ve upgraded the calendar 4 times since buying it and 2 times it crashed my system. The first time was because you had to upgrade plug ins in a specific order.

How is this debug deal suppose to help me? You guess sent out updates to 4 of your plug ins and when I upgraded my event calendar went away. I don’t like messing with my config file at all.

[Michael Silvia]

I’m not the only one with the issue: https://theeventscalendar.com/support/forums/topic/update-to-4-2-crashed-events-in-my-website/

[Brian]

Hi,

The debug enables us to see where the issue is. We do not know how to help you fix it without getting to what the cause is. Our QA team and development team has not run into this issue so we do not have any error messages to help figure this out. It will greatly speed along the resolution of this if you can do it.

And thanks for linking to that other thread. I replied to them and their issue is on the single events not the event views as you are having. So it maybe related, but we do not have enough information.

If you need this fixed right away you can manually downgrade your plugins following this guide:

Manual Updates

You can download the older versions from your account here on theeventscalendar.com

Older versions of the core plugin here:
https://wordpress.org/plugins/the-events-calendar/developers/

Event Tickets here:
https://wordpress.org/plugins/event-tickets/developers/

That process does not delete or change event settings.

Let me know what you would like to do.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts