Upgrade causes event path issues

[Sheila]

I just remembered to reset permalinks and now the pristine version works. I’ll start adding theme and plug-ins and see if it continues to work. If so, is there then a way for me to easily export the events from the live site into this? Or is that likely to reintroduce the issue? They have a lot of events to be manually adding them back in. Not feasible. Thoughts?

[Sheila]

I got your permalinks message AFTER I’d figured out to do that. I do have another related question. If we can’t get this working, what are the potentials issues with leaving the live site in the old version? I know it’s far from ideal but are we at much security risk doing that?

[Casey]

Sheila,

If so, is there then a way for me to easily export the events from the live site into this? Or is that likely to reintroduce the issue?

You could always try using the ‘Tools->Export->Events’ option built into WordPress to export events from the live site, but it’s possible that this might re-introduce the issue, since the Live site is where the problematic data lies.

If we can’t get this working, what are the potentials issues with leaving the live site in the old version? I know it’s far from ideal but are we at much security risk doing that?

We never recommend that customers stay on older versions of the plugin, since they’re likely to encounter issues with newer versions of WordPress, and we can only provide support for customers that are running the latest version. With that being said, your security risk is minimal as long as you’re running the latest version of WordPress.

Hope that helps! Thanks! 🙂

-Casey-

[Sheila]

Thanks Casey. So adding the theme back everything worked. Then I thought I’d just activate all the plug-ins and see if it works. NO. So then I started deactivating them one at a time. I got down to only EC & ECP and still not working. Then I thought I bet I have to clear the permalinks EVERY time! I cleared the permalinks with everything off and then it worked. I tried turning them all back on and clearing and no. So is the proper process to turn all off and add one at a time AND need to clear permalinks every time?! So far I have not been able to narrow it down to which plug-in is the issue but it appears to not be the theme.

[Sheila]

I think I MAY have found the culprit. Not positive yet. Multiple Category Selection Widget Version 3.1.4 By Isaac Rowntree. I’ll keep you posted.

[Sheila]

So I went back to the original cloned site at http://sococulture.wpstagecoach.com and disabled the guilty plug-in and refreshed the permalinks. So far I’ve only gotten the dreaded page-not-found on ONE event: http://sococulture.wpstagecoach.com/events/mary-olson-farm-open-hours/2014-07-19/
This is a recurring event and has that date appended to the url. Other recurring events work. Maybe you can figure out what it is about this event setup that is causing this. It is NOT the server difference. It happened on both installs.

[Sheila]

Where is the place where I can turn off repeating the featured image? I know I’ve seen it. I have two images displaying on the page. Or is that in my theme????

[Sheila]

I’m poking around the forums looking for an answer to my duplicated image issue and found this thread https://theeventscalendar.com/support/forums/topic/recurring-events-404-errors/ which appears to be the exact same issue I’ve been having all along!

[Sheila]

This reply is private.

[Casey]

Sheila,
Thanks for being patient for a reply while most of our support team was out for the Holiday weekend. Are you still having this issue? I was able to login and view all of the Events in the dashboard with no problems (screenshot).

Regarding the duplicate featured image, this is a feature coming from your theme. To resolve this, you could perform a template override of ‘single-events.php’ and remove this line of code:


<?php echo tribe_event_featured_image($event_id, 'full', false); ?>


This will prevent the plugin from displaying the featured image altogether, and only allow it to be displayed by your theme.

I’m also not seeing your 404 issues on your staging site anymore. Were you able to resolve that issue?

[Sheila]

I hope you had a great weekend. We were away ourselves so no worries. I need to check back with client but I think we MAY be good to go now. Of course I still have to make these changes to the live site but hopefully now that we know all the pitfalls we can make it work cleanly there. I’ll reopen IF I need to but I’ll calling this closed. Thank you for all YOUR patience.

I was able to hide the duplicate image easily using CSS
.tribe-events-event-image img {
display: none;
}

[Casey]

Great! I’m so glad to hear that together we were able to get this one resolved, as it seemed to be a bit of a puzzler. I’ll leave this thread open for now, but please report back after everything is successfully up and running on the live site and we’ll go ahead and close this thread out.

Thanks! 🙂

-Casey-

[Casey]

I just wanted to follow up and see if you’re all set here or if you still have further questions. Just let me know if you have further questions or if I should go ahead and close out this thread. Thanks! 🙂

-Casey-

[Sheila]

I’m thrilled to report that after all this time TODAY I finally updated the live site to the newest version of ECP! And all is working as expected. WHOOPEE! Thanks.

[Casey]

Yay! 😀 SO glad to hear that this is resolved, Sheila. Since it looks like you’re all set, I’m going to mark this thread “Answered” and close it out.

By the way, if you have a minute or two, we would love it if you’d write a few words for us here: http://m.tri.be/lo

Thanks in advance. 🙂

Cheers,
Casey

[Author]

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