Update Failed

[Annika]

I tried updating in the admin panel, and now my site and my admin panel both have:
Warning: require_once(D:\Hosting\2139917\html\wp-content\plugins\the-events-calendar/vendor/tribe-common-libraries/tribe-common-libraries.class.php) [function.require-once]: failed to open stream: No such file or directory in D:\Hosting\2139917\html\wp-content\plugins\the-events-calendar\src\Tribe\Main.php on line 287

Fatal error: require_once() [function.require]: Failed opening required ‘D:\Hosting\2139917\html\wp-content\plugins\the-events-calendar/vendor/tribe-common-libraries/tribe-common-libraries.class.php’ (include_path=’.;C:\php\pear’) in D:\Hosting\2139917\html\wp-content\plugins\the-events-calendar\src\Tribe\Main.php on line 287

Warning: Cannot modify header information – headers already sent by (output started at D:\Hosting\2139917\html\wp-includes\functions.php:3549) in D:\Hosting\2139917\html\wp-content\plugins\ithemes-exchange\lib\sessions\db_session_manager\class-db-session.php on line 153

Please help.

[Cliff]

Hi. Sorry you’re experiencing this.

Hopefully this will be the only time you have to do this, but could you please do Manual Updates for our plugins and see if that solves your issue?

If it doesn’t, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Annika]

I can replace the files manually, but when I downloaded the code, it looks like it will replace wp-content\plugins\events-calendar-pro

Not wp-content\plugins\the-events-calendar\ where the problem is.

How can I get the files to change that folder?

[Annika]

Go Daddy deactivated the plug-ins so that I can now get into the site again. The calendar still isn’t working however. How can I replace the files in both wp-content\plugins\events-calendar-pro and wp-content\plugins\the-events-calendar\.

Then I can try activating them again to see if there is an issue.

[Cliff]

You can get the-events-calendar from the .zip at https://wordpress.org/plugins/the-events-calendar/

Please let me know if I can help further.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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