Update

[Jordi]

Hello,

I use the plugin Event Tickets Plus (www.strengthacademy.nl) with the licence key //edited by admin for security purposes

Unfortunately I am not able to update the plugin. Still receiving error messages after the update.

How can I fix it?

Jordi

[Victor]

Hi Jordi!

Thanks for reaching out to us!

I’m sorry to hear you are experiencing problems when updating your plugin. Let me help you troubleshoot the issue.

First, please let me note that we deleted your license key from your post as this is a public help desk.

Could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

Are you having problems when trying to update your plugin or after the installation has been made?

Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/ and perform manual updates > https://theeventscalendar.com/knowledgebase/manual-updates/

Could you please let us know more about the error messages you are having? You can send us a screenshot of the error messages.

Let us know about that.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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