Unable to make updates using Event Tickets Plus

[Dawn]

I continue to get this message whenever I try to update anything when using the event tickets plus. It seems as though it is not working in sync with event tickets. “Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.
I recently just updated my subscription and have not been able to get the updated plug in to work yet. If I cannot fix this, how do I get my money back?

[Courtney]

Hello Dawn

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests and attach your System Info so we can better troubleshoot this with you.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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