Ugrade from Free to Pro

[Kelly]

Hi, markappeal. I was able to log into your site and check out your events listing. All 13 events look just fine.

Were you able to get this resolved on your own? Did it just happen after some time passed? I’d love to know in case future users are affected by this issue.

Thanks!

[Kelly]

One more thing, markappeal– Here’s another snippet of code to try to resolve the slider issue in case that hasn’t been resolved: https://gist.github.com/jazbek/7442734

Please let us know if that does the trick!

[markappeal]

I am not sure what you are looking at
I have spent the last couple days combing your threads and it seems that more than a few people are having issues with 3.2 and sliders that call tags or custom posts for the slider.
I COULD be wrong but I think that it is loosely related to something pointed out in another thread by Barry ———
“You / the MapPress team are correct – we do modify queries where they relate to custom post types with a
taxonomy query relating to post tags (of course, we should not generally do this if the query is not related to our own plugin). So if, behind the scenes, the feature of MapPress you are using is indeed centered on their own custom post type and it in turn leverages post tags this is very likely to be the problem and we’ll certainly address it as quickly as we can.”

Mappress conflict Redeux

The particular problem I am having is all my events are showing ENDED no matter how far they are in the future.
The LOOK fine but if it is an event scheduled for Jan/1/2015
There is a blue field at the top of the event that says – “This event has passed.”
http://www.blackexpos.net/next/altanta-black-family-expo/
This is what I see
https://drive.google.com/file/d/0B6yB5exrYfVMX1NhZUx6TUpZdTA/edit?usp=sharing
The slider I am using is not even showing the posts from your calendar but yet there seems to be an issue with all the events showing pass.
I really hope I don’t have to wait another 3 days for a response on this.
It is REALLY hard to sell the idea of an event based website when all the events no matter when they are added show “EVENT HAS PASSED”

[markappeal]

P.S. several people with similar issues with their slider has pointed out that that code snippet does NOT solve the problem

[Kelly]

Hi, markappeal. I really need you to stick to one issue at a time so that I can effectively troubleshoot each. I think I understand you are now bring up another issue. We need to stay on topic or I will never be able to resolve any of your issues.

For the slider, I need you to test the code I gave you. You are incorrect when you say that many people have reported it as not working. Please try it and let me know what happens.

Also, have we successfully resolved the issues that came from installing PRO? As that was the original issue, I want to make sure that we stay focused on that.

Thanks! 🙂

[markappeal]

If you READ my original post – the PROBLEM is and always has been that all my previous events entered show that they are ended no matter how far in the future they are.
The title is Upgrading because that is when I noticed that the problem occurred.
On Dec 5 I clearly stated that the problem was a plugin – https://theeventscalendar.com/support/forums/topic/ugrade-from-free-to-pro/#post-80341
A few min later on Dec 5th I stated that the 1st code snippet DID NOT WORK – https://theeventscalendar.com/support/forums/topic/ugrade-from-free-to-pro/#post-80395
Yesterday stated that I have tried several code snippets that I found on my own by going back an forth through this forum because you guys seem to be a bit slow on the response side.
LET ME STATE IT AGAIN.
THAT CODE SNIPPET DOES NOT WORK.
I am not bringing up different issues I am trying to locate the problem and find a solution (not just a work around)
3.2 as stated by yourself in other threads as few bugs related to this issue and the code HAS NOT worked for several people with a similar issue relating to this plug in combined with sliders. HINT HINT.
HOW right I am about that observation is really of no concern when it comes to trouble shooting the problem stated in my original post and thus far you have not been very helpful in solving this issue.

[Kelly]

Hi, markappeal. Please take a deep breath. If we’re going to be able to resolve this, we need to work together.

I need to ask you to comport yourself in a professional manner or you will leave me no choice but to ask you to leave the forum. We are all here to help you, but we can only to that if you work with us.

Until you are able to work with us, there is nothing we can do to help. If you are unwilling to follow my troubleshooting advice, I have no recourse but to offer you a refund and ask you to stop posting altogether. Is that the path you would like to take?

We need you to follow the basic troubleshooting steps: 1) disable all other plugins and 2) revert to a default WP theme like Twenty Twelve. Then, assuming the issue resolves itself, one-by-one, enable plugins until you discover where the conflict lies. I also need for you to try code snippets when I give them to you rather than looking at other threads and deciding a priori whether they will work or not.

Please let me know how you would like to proceed.

[markappeal]

I have not been unprofessional – I have been quite detailed in my responses and doing alot to solve this problem on my own because as I already mentioned you a bit slow to respond – If stating that I am not happy with your response time is unprofessional to you then there is nothing I can do for that.
What is even more frustrating is how you are obviously not reading my responses.
I have already done all that and told you exactly which plug is conflicting
If you cannot read and comprehend my responses then rather than offer idle threats about whether I can continue to use this product how about get some with a little more customer service orientation.
Because you are not very helpful at all

[Author]

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