Tried to update ECP and got fatal error. Can't open website at all. Please help!

[Marjie]

Hello – I just tried updating the Events Calendar Pro/Events Calendar and received a fatal error. I can’t access the Admin area nor does our website even load at this point.

Here is the message that is displayed: Fatal error: Class ‘Tribe__Admin__Notices’ not found in /home/proje527/public_html/wp-content/plugins/events-calendar-pro/src/Tribe/Recurrence/Meta.php on line 87

I can’t access the WP admin area now to test for plugin conflicts.

Please help!

Matt Jones

[Hunter]

Hey Matt,

Sorry to hear about the troubles! If you have FTP access, visit your wp-content/plugins folder and rename the events-calendar-pro folder to events-calendar-pro-temp or whatever you’d like. This will deactivate the plugin. If that doesn’t work, you might want to access your database via PHPMyAdmin and look for active_plugins under the option_name column in your wp_options table. Delete the entire contents of the option_value for active_plugins and that should deactivate all of your plugins.

From there, I’d set up a test environment to see if you can replicate the issue. We also ask you install/activate the default WP theme and only our plugins as outlined in our Testing for conflicts guide. Please let me know what the results are. It would also be helpful if you could include your System Information as a private reply.

Sorry again you’re experiencing these issues and I look forward to resolving them quickly. Cheers!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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