Hello,
I attempted to reproduce the behavior on my test site but was unable to do so. Before we proceed, can you please confirm you reviewed our Testing for conflicts guide? If not, please do so and reply back with your findings.
We are unable to provide support for theme and plugin conflicts, so if it is indeed related to your theme or another plugin, you’ll have to handle the troubleshooting process on your own. We have a list of customizers if it gets beyond your level of expertise.
For more information on what is covered in the support forums, please review our What support is provided for license holders? Knowledgebase article.
Thanks and have a great day. Cheers!