Today's Events Disappearing

[Kandace]

Events are disappearing once the day has started. For example, we have an event entered for today and already it is not only showing on list or calendar view, but the URL no longer works. Our plug-ins are up-to-date.

[Hunter]

Hi Kandace 🙂

Let’s see if we can get this solved. First off – what do you have for your End of day cutoff setting found under Events > Settings > General? (see screenshot below)

If that doesn’t help, try running through our Testing for conflicts article to see if you have a theme and/or plugin conflict going on.

If neither of these work, let me know and we’ll explore more options. Thanks for reaching out and have a great week!

[Kandace]

We have the cut off as 5 am.

Also, even though we say to keep events for 24 months, they are being deleted immediately when the day starts (so they aren’t even in the feed). This is theme independent.

[Hunter]

Welcome back Kandace,

Sorry to hear you’re still having troubles. Would you mind sharing your System Information with me as a private reply?

Thanks for the patience and I look forward to resolving this with you. Have a great day!

[Kandace]

This reply is private.

[Hunter]

Kandace,

Thanks for sharing the System Information with me. I visited your site (looks lovely by the way) but it appears there are no upcoming events currently listed.

Additionally, would you mind reading through our Testing for conflicts article to see if you’re possibly experiencing a theme and/or plugin conflict?

Let me know how that goes and have a great day 🙂

[Kandace]

This reply is private.

[Hunter]

Hey Kandace,

It could most certainly be a plugin conflict, so go ahead and run through the article previously mentioned and let me know if you’re still having issues with the events.

Thanks for the update and keep me posted! Have a good one.

[Janet]

I am having the same problem where events disappear on the day they are scheduled. This is devastating, as our clients cannot reference the website for the daily schedule.

I went through the checking for conflicts routine addressed above. The results were the same – the event for today is not visible. It appears that there isn’t an event scheduled for today – but there is.

I am working with Theme X, which your forum indicates is compatible with your plugin.

Please let me know your thoughts on this, as I need this resolved.

• This reply was modified 10 years, 2 months ago by Janet. Reason: misspelled word

[Kandace]

Same here, none of that helped. We have an even that starts at 5 pm and it disappeared from the site again.

[Hunter]

Hello Kandace and Janet 🙂

I just tried replicating the issue on my local test environment but was unfortunately able to do so. I created an event for today (2/26/16) and set the event start time to 5:00pm. My end-of-day cutoff setting is set to 5:00am and my WP timezone setting is set to Los Angeles. (see screenshot below)

Just to confirm, you are still experiencing the issue when reverting back to the default WP theme and deactivating all plugins except for The Events Calendar and Events Calendar Pro, correct? I’m also going to bring this topic up to some other team members to see if they have any ideas.

To Janet: would you mind opening a new thread in regards to the issue you’re experiencing? Even though you appear to be having similar troubles, there could be different causes. Splitting up the threads helps expedite the process all around.

Thank you to the both of you for your informative posts and for keeping me updated. Have a good weekend 🙂

[Kandace]

We are still experiencing no matter what. Also, the event disappears right before or as it starts (so full day events disappear as the day starts) and your 5:00 even would go away at 5 pm or close to it.

[Hunter]

Hey Kandace,

Thanks for the patience on your end while I did more research. I regret to inform you that we don’t have any logged bugs and there doesn’t seem to be an influx of users experiencing the problem you’re describing.

I wish I was able to provide more support; but without being able to reproduce the issue and without it being a known issue, there is really not much I can do :-/

My best guess is that you have a theme and/or plugin conflict in play. One other recommendation I have would be to try a fresh WP install with only our plugins and see if you’re able to reproduce the issue.

Again, best of luck with narrowing down the conflict and keep me informed on your status. Have a good week 🙂

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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