To begin using The Events Calendar: Community Events Tickets, please install…

[Farah Brown]

We’re trying to add a Plugin but get this error message: “To begin using The Events Calendar: Community Events Tickets, please install the latest versions of The Events Calendar, Community Events, Event Tickets, and Event Tickets Plus.”

We have the latest updates of all PlugIns.. What to do?

Regards,

[Courtney]

Hello Farah

Can you share your System Info with us? Possibly as a private reply.

Have you gone through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Then reenable plugins, beginning with The Events Calendar, Event Tickets, Event Tickets Plus, your e-commerce solution, then the Community plugins in that order one at a time.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Farah Brown]

This reply is private.

[Courtney]

Hello Farah

How did your testing results turn out?

Have you gone through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Then reenable plugins, beginning with The Events Calendar, Event Tickets, Event Tickets Plus, your e-commerce solution, then the Community plugins in that order one at a time.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts