Time filters are not working
Thanks for reaching out!
As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:
1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating
When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.
A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.
The next step would be to go through our testing for conflicts procedure and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
But, before you do that, there are 2 things I would advise:
1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)
Let me know how that goes!
Thank you for bringing this issue to our attention. It seems that there is a bug in the system here.
We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.
I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.
They need to assign it, code it, test it, and schedule it for release.
The good news is that you will be contacted as soon as a fix is available.
Thank you for your patience as we see this through.
In the meantime, one workaround that users have found is to create an Additional Field under Events Settings, and add that filter to Filter Bar instead of the Time filter.
Please let me know if you have any other questions in the meantime!
Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂
Find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/
Please update the plugins and let us know if the fix works for your site.
Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team
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