Ticket's Metadata Missing

[Gabriel]

Hi,

Everything is ok so far, except for the ticket’s info.
When the purchase info brings no reference for the metadata/info the was typed.

When the ticket is purchased the user drops a line of text (can be lines too). I need this info to be accessible.
Supposed to be simple I guess. Am I wrong?

Thanks in advance,
Gabriel

[Geoff B.]

Good evening Gabriel and welcome to the Events Calendar Support forum

Thank you for reaching out to us.

We are sorry to hear about the ticket meta data missing.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, would you mind sharing some screenshots of what you are referring to so that I am sure we are talking about the same thing ?

Hang in there!

Best regards,

Geoff B.

[Gabriel]

Hi, Geoff,

Well, would be a nice start to discover why I can’t see the screen pointed in the sharing-sys-info page (https://theeventscalendar.com/content/uploads/2015/05/Screen-Shot-2016-10-22-at-2.36.15-PM.png).
This options doesn’t exist for me. I’m attaching a screenshot of my backend for you to see.

Maybe it’s more broken than I expected. Maybe you’ll be thinking that I was messing around the plugin. Nope!

What’s the next steps?

Best regards,
Gabriel

[Gabriel]

This reply is private.

[Geoff B.]

Good evening Gabriel,

Thank you for writing back and for the system information.

You are absolutely right. The help menu disappears for our customers not using the Events Calendar. As you can imagine, this is completely non-intentional on our part.

In fact, a fix is pending release for that. You will be contacted as soon as it does.

But back to your issue for a second.

You should be able to access the additional attendee information, even without the Events Calendar.

To do this, please see the following screenshot

Once you are in the attendees report page, you can print or export your additional attendee info to your linking.

Additionally, we do have a plugin that adds that information to the WooCommerce emails as well, but that requires the Events Calendar to be installed: https://theeventscalendar.com/content/uploads/2016/10/tribe-ext-tickets-email-options-0-3-0.zip

Notice the additional options under Events -> Settings -> Tickets

Let me know if that helps.

Have a great day!

Geoff B.

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Nico]

Hi there!

Just wanted to share with you that a major release of our plugins is out, which includes a fix for the help tab display issue 🙂

Find out more about the release → https://theeventscalendar.com/things-to-be-aware-of-in-version-4-4-of-the-events-calendar-event-tickets-and-premium-add-ons/

Best,
Nico

[Author]

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