Tickets email not being sent

[Mark]

Hi there.

I don’t appear to be receiving an Event ticket email after a purchase – I am receiving the WooCommerce processing email though.

What can I do to fix this?

Thanks – Mark

[Hunter]

Hey Mark,

Emails can be tricky, so my first recommendation would be to try a plugin like Easy WP SMTP and see if you can get the emails delivered properly.

Try that out and let me know how it goes. Thank you for reaching out and have a good one!

[Mark]

Hi. I’ve just added this plugin and sent a test email.

what next? 🙂

Mark

[Hunter]

Welcome back,

Have you tested to see if emails are sent when their order status has been marked as ‘Complete’? With the Easy WP SMTP plugin, you should be able to configure the settings so the emails are delivered properly. It is ultimately up to you at this point to take the reigns. I wish I could be of more assistance, but we don’t have any logged bugs of users reporting similar issues and I’m able to send/receive emails on my test site successfully.

You may want to review our Testing for conflicts guide to see if you’re potentially experiencing a theme and/or plugin conflict. If you wouldn’t mind, send over your System Information as a private reply and I’ll see if anything stands out that may be impeding the emails from being received.

I hope this helps and best of luck getting the emails to get delivered properly. Have a good week!

[Mark]

Got it. The problem was I wasn’t marking the orders as complete! 🙂

Do you know if there’s a way to auto-complete the orders?

[Mark]

Also, is there a way to customise this email? (attached)

Mark

[Hunter]

Hey Mark,

Glad to hear you’ve got it figured out! Check out this resource from Woo on how to Automatically Complete Orders.

And to answer your second question, our Themer’s Guide does a good job explaining how to customize essentially every template our plugin offers. About halfway down on that article, it gives details on which files you need to overwrite pertaining to Event Tickets and Event Tickets Plus.

Let me know if you have any more questions and thanks for keeping me posted!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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