Ticket stock increasing as people purchase tickets

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  • February 9, 2015 at 6:38 am #940905
    fifteen
    Participant

    Hi,

    There’s a similar thread to my problem but that hasn’t had a resolution yet so I’m posting a new ticket.

    I’ve set my ticket stock allocation to 85 but whenever someone buys a ticket the available count (Sold x of x on the event page) goes up but the stock count in Woocommerce stays the same. In the end I sold 101 tickets when I only wanted to sell 85.

    February 9, 2015 at 12:29 pm #941091
    Brian
    Keymaster

    Hi,

    Sorry for the issues you are having. I noticed that other ticket and saw the person has not gotten back to us with any more information.

    Can you please follow our testing for conflicts guide to see if that can help narrow down this issue:

    https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

    Let me know what you find out from that and we can go from there to resolve this.

    Thanks

    February 11, 2015 at 2:47 am #941568
    fifteen
    Participant

    Hi Brian,

    I’ve gone through all the conflict checks,

    I’ve updated all the plugins – checked
    Removed plugins one by one – checked
    Changed theme to twentyfifteen – checked

    I’m still getting the same problem.

    I can send you my system information if that helps.

    February 11, 2015 at 7:40 am #941604
    Brian
    Keymaster

    So every time a ticket is purchased the stock increases by the amount purchased? or by just 1?

    And the system information would be helpful.

    Are you able to clone your site to a staging area to see if we can do testing there to find the conflict?

    Let me know.

    Thanks

    February 11, 2015 at 9:30 am #941659
    fifteen
    Participant

    Hi,

    The ticket stock count goes up by the amount purchased not 1.

    I’ll look into creating a staging area. I’ve added my system info in a private reply

    Thanks

    February 11, 2015 at 9:30 am #941660
    fifteen
    Participant

    This reply is private.

    February 11, 2015 at 1:10 pm #941737
    Brian
    Keymaster

    So this is happening on a local environment and not on a live server?

    Does it help if you reduce PHP to 5.3 to 5.5 range? WordPress (unfortunately) still supports 5.2.

    Not sure if 5.6 has changed something that could be causing the issue.

    February 11, 2015 at 3:03 pm #941781
    fifteen
    Participant

    It first happened on our live server. I had to download that to our local environment to do all the testing.

    I’m sorry, what do you mean by reduce PHP to 5.3 to 5.5 range. Is that downgrading the PHP version?

    February 11, 2015 at 6:43 pm #941830
    Brian
    Keymaster

    This reply is private.

    February 12, 2015 at 5:51 am #941917
    fifteen
    Participant

    This reply is private.

    February 12, 2015 at 5:52 am #941918
    fifteen
    Participant

    This reply is private.

    February 12, 2015 at 9:04 am #942005
    Brian
    Keymaster

    This reply is private.

    February 12, 2015 at 9:11 am #942008
    fifteen
    Participant

    *removed by admin

    February 12, 2015 at 9:12 am #942010
    fifteen
    Participant

    This reply is private.

    February 12, 2015 at 11:54 am #942090
    Brian
    Keymaster

    This reply is private.

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