Ticket Plus – Not Showing Attendee Detail on Order Screen

[Michael Byrne]

Hi,

http://actondemo29.com/event/beginners-u6-monday-2-45-3-30/ (its in development currently)

There is a Ticket with attendee fields on this Event and these fields work and I can checkout and buy successfully.

However, the attendee details are not appearing on the backend Woocommerce Order screen eg: see enclosed jpg.

The attendees are appearing on Event Check In Page as shown here – https://db.tt/2CZVE4nr

Can you explain why the attendees are not appearing on the Order page as shown in the enclosed jpg

Thanks

[Andras]

Hi Michael,

Thanks for reaching out! I’m sorry you are having that issue, let me try to help.

As a first I would like to ask you to share with me your system information, based on this guide:

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

As a second, please make sure that your WordPress and plugins are up to date, to eliminate any earlier bugs.

Cheers,
Andras

 

[Michael Byrne]

This reply is private.

[Andras]

Hello again Michael,

Thanks for sharing your system information with me and updating your plugins. All seems ok there.

To the question in hand:
The attendee list is not supposed to show up on the WooCommerce order page. Currently that is not a functionality of the Event Tickets Plus plugin.

I’m sorry for this confusion, the _tribe_wootickets_attendee_output: on your first screenshot mislead me, making me think this is. But as I see it, it might have been like that with our old WooTickets plugin.

It most probably can be done with some customization, but unfortunately we are limited in supporting that. Though here is a list of freelancers who could help you with that and who are not affiliated with us: https://theeventscalendar.com/knowledgebase/find-a-customizer/

I hope this clarifies. Let me know if I can be of any other help.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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