Ticket not showing since the last update

[Arnoys]

Hello,

I have a problem, since the last update. On all my event where I did created ticket, they don’t show on my event. I am able to find them in the Dashboard (both in the event part and woocommerce), but no in the event for my customer.

What should I do (exemple : http://yoroishibari.net/event/une-journee-pour-debutant-one-day-for-beginner-shibarikinbaku/)

in advance, thank you

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

Do you have any custom coding to move the ticket box around?

If so please remove that coding and see if that helps.

If not please let me know all the ticket settings for a ticket that is not showing.

Let me know and we can go from here.

Thanks

[Arnoys]

Hello,

no I have not custom coding inside.

Please find bellow info :

Modifier ticket

Vendre en utilisant : WooCommerce
Titre du ticket : Stage debutant
Description du ticket : Pour un binome.
Prix : 80
Début de la vente : null
Fin de la vente : null
Stock: 10
UGS: null

thank you in advance for your help !

Nicolas.

[Brian]

Hi,

Thanks for providing that information.

I did not see anything that would cause the issue with those settings.

Can you please follow our testing for conflicts guide:

https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

And see if that can narrow down the cause of this.

Let me know what you find out.

Thanks

[Arnoys]

Hello,

the conflicts test result that there is no conflict !
(With the classic theme and all plugin deactivated in all the network… Clean the cash too and try on different browser)

Any other Idea ?

Thank,

Nicolas.

[Brian]

Hi,

I took another look at your site and see you are running WooCommerce Tickets 3.9.2.

Please update using the Automatic Update System to 3.11 or follow this guide for manual updates.

https://theeventscalendar.com/knowledgebase/manual-updates/

Let me know if the tickets show after updating.

Thanks

[Arnoys]

Hello,

it’s working !
Thank you, I didn’t think about that.

Best,

Nicolas.

[Brian]

Great glad it helps.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Author]

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