Ticket image not visible in Cart

[Jon]

Hi

I can not get the ticket image to show in the cart. Have added an image to the ticket as well as a featured image, then I created a WooCommerce product to test if the featured image is working for that and it does.

Have looked through the forum and found a similar topic but the issue persist. Any ideas? Screen grab attached.

Cheers

Jon

[Nico]

Hi there Jon,

Thanks for getting in touch with us!

I just did a quick test in my local install and could see this working as expected. You need to add the ticket, then ‘edit it in WooCommerce’ just like you would do with a regular product, and add a featured image to it. Once that’s in place then the pic should show in the cart as it does for other products.

Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins. Also, it would be great if you could share your system information with me so I can check if everything looks right on that end.

Please let me know about it,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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