Ticket fieldset doesn't update

[designmyweb]

Dear Hunter,
Do I need to hire you in order to get help for this issue ?
Thanks to come back to me and not let me without any answer for several day.
Regards,
Nathalie

[Hunter]

Hi Nathalie,

My sincerest apologies for the delay! I’ve been conversing with fellow support team members on the matter and it appears I’ve been a little confused. By design, the plugin does not update fieldsets to avoid losing existing information in the attendee reports. I did some more testing and was unable to reproduce the behavior I described in my previous response that I updated a fieldset and saw the changes successfully reflect across all events with that fieldset. I truly apologize I misinformed you about how the plugin works and if I caused any delays on your project.

I don’t have a readily available snippet to alter how the plugin handles updating fieldsets across all events, however we do have a list of customizers available for hire should you need to go that route.

Again, I feel terrible I’ve sent you on a wild goose chase and wish you the best of luck making the changes you need. This definitely is a feature I see value in, so I recommend visiting our UserVoice Feature Ideas and submitting it as a feature request.

Thanks for working with me on the “issue” and your patience throughout the conversation. Take care and please feel free to create a new thread if you have any more questions or concerns.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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