The Events Calendar pro Add-on

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  • December 23, 2015 at 5:39 am #1045735
    Trevor
    Participant

    Please note I am not getting the up-grade for the Pro Add-on, the Pro Addd on is still on 3.12.6 while the mail Plugin is on 4.0.3

    Please advise, I tried to download the new version of the Pro Add-on big it would not activate.

    December 23, 2015 at 5:11 pm #1046153
    Leah
    Member

    Hi Trevor,

    Thanks for getting in touch. Can you double check under Events –> Settings –> License Keys and make sure you have your license key entered there and saved? If there’s no key, the premium updates won’t be available on the site.

    If you don’t see a key there, you can follow this guide to inputting your key. If there is a valid key there but there are still no updates available on your WordPress Updates page, you might try disconnecting and reconnecting the key as described here.

    Cheers,

    Leah

    December 23, 2015 at 5:27 pm #1046154
    Trevor
    Participant

    Hi, I have entered Lucence Key lots of time, it saves but disappears when I exit the site.

    When the licence is in the correct field there are still no updates.

    December 26, 2015 at 10:08 am #1046894
    Trevor
    Participant

    I have also tried to remove the Licence Key and re-connnect but still the licence key will not stay saved in the license key field, therefore no up-dates.

    December 28, 2015 at 10:57 am #1047494
    Leah
    Member

    Hi Trevor,

    I’m sorry this continues to be an issue for you. It’s possible that the problem has to do with the versions being different. I recommend that you do a manual update to get Events Calendar PRO up to version 4.0.4, and then try entering the license key again.

    If that still doesn’t work, please put the license key into the field in the Settings, and then take a screenshot of the entire screen for me. That will help me diagnose this issue further. It would also be helpful if you shared your system information with us in a private reply.

    Best,

    Leah

    December 28, 2015 at 12:08 pm #1047511
    Trevor
    Participant

    Please note to do a manual up-grade do I delete the Pro Plugin and reinstall the new version, as I cannot loose the information connected with the Pro-Plugin,

    December 29, 2015 at 9:39 am #1047882
    Leah
    Member

    Hi Trevor,

    Yes, you do delete the PRO plugin, but you shouldn’t loose any of your data. It will all reappear once you’ve installed the new version. That said, we always recommend that you backup your database before doing a manual update, just in case.

    Best,
    Leah

    February 18, 2016 at 8:33 am #1076408
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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