Syntax errors & Uncaught reference error: tribe_ev is not defined

[famara]

Hi,
I’m investigating using the calendar plugin on a site using the Gridstack theme. I tested the calendar out by adding it to the site, but find I get a constantly spinning wheel when I go to the calendar. It works if I refresh the page, but it fails on the initial page load each time.

I tried some of the the suggestions on your support page but had no luck.

The errors I get are the follwoing..

Uncaught SyntaxError: Unexpected token if
(anonymous function) @ jquery.ajaxify.js?ver=1.0.1:198
each @ jquery.js?ver=1.11.3:2
each @ jquery.js?ver=1.11.3:2
success @ jquery.ajaxify.js?ver=1.0.1:187
j @ jquery.js?ver=1.11.3:2
fireWith @ jquery.js?ver=1.11.3:2
x @ jquery.js?ver=1.11.3:5
b @ jquery.js?ver=1.11.3:5

Uncaught SyntaxError: Unexpected token =
(anonymous function) @ jquery.ajaxify.js?ver=1.0.1:198
each @ jquery.js?ver=1.11.3:2
each @ jquery.js?ver=1.11.3:2
success @ jquery.ajaxify.js?ver=1.0.1:187
j @ jquery.js?ver=1.11.3:2
fireWith @ jquery.js?ver=1.11.3:2
x @ jquery.js?ver=1.11.3:5
b @ jquery.js?ver=1.11.3:5

Uncaught SyntaxError: Unexpected token =
(anonymous function) @ jquery.ajaxify.js?ver=1.0.1:198
each @ jquery.js?ver=1.11.3:2
each @ jquery.js?ver=1.11.3:2
success @ jquery.ajaxify.js?ver=1.0.1:187
j @ jquery.js?ver=1.11.3:2
fireWith @ jquery.js?ver=1.11.3:2
x @ jquery.js?ver=1.11.3:5
b @ jquery.js?ver=1.11.3:5

Uncaught ReferenceError: tribe_ev is not defined
(anonymous function) @ tribe-events-ajax-calendar.min.js?ver=4.2.2:1

This is followed by two 404 errors when it is unable to find
…/events/[[=imageSrc]]
/…/events/[[=imageTooltipSrc]]

Do you have any suggestions on what I could try to enable the use of the calendar?

Thanks for your help.

[Cliff]

Hi. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

We don’t answer support questions for Events core/free or PRO add-on in the Pre-Sales forum.

If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

Thank you for your understanding and thank you for using our plugins.

===

Possibly helpful references:

• About console errors (If needed, you may reference our KB article Using Google Chrome Developer Tools.)
• You might want to contact your theme’s support
• Our free support forum (for bug reports and users helping each other — no usage support provided by us)

[famara]

Cliff,
thanks for your reply. I thought that pre-sales support might include providing some assistance in figuring out why your trial downloads don’t work.

You can hardly expect me to proceed to purchase the product if the initial indications are that the product is incompatible with popular themes.

Disappointingly poor support!

[Cliff]

Sorry you’re disappointed with our support policy.

To clarify, The Events Calendar core/free plugin is not trialware. It is required to stay installed and active for our add-on plugins (e.g. Pro, iCal Importer, Filter Bar, etc) to work.

We do have the following recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If you determine that it is a conflict with a specific theme that is not a WordPress default theme like TwentyFourteen, TwentyFifteen, TwentySixteen, etc., then you can let us know (and provide us a link to download the theme). Please note, though, that our Scope of Support / Terms does not guarantee compatibility with non-default WordPress themes. However, we know of many themes that work just fine.

I hope this helps! 🙂

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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