Strange behaviour and inability to update to the current version

[chrisfernie]

1) It says I am out of installs – I am paid up to 2017.

2) When I try to update I get
Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /home/chrisfernie/public_html/wp-includes/update.php on line 123

Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /home/chrisfernie/public_html/wp-includes/update.php on line 306

3) On the site http://www.internaltransformation.com/calendar/, when I click an event it says I have a problem with my cart?

Getting very confused, please help

[George]

Hey @Chrisfernie,

Sorry to hear about this!

Let’s tackle each issue at a time.

1) It says I am out of installs – I am paid up to 2017.

First, here’s an article about “out of installs” notices and how to fix it: https://theeventscalendar.com/knowledgebase/license-key-out-of-installs/

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2) When I try to update I get Warning: An unexpected error occurred. […]

This error message is indicating a problem with the server’s configuration. That is not something our plugins are causing, so there’s unfortunately not much insight we can provide on why this specific error is arising — I’m not sure. If you want specific help with this error message, I would recommend contacting your web host.

In the mean time, if you’re trying to update plugins, instead of trying to use the auto update feature from within your wp-admin, I would recommend just doing manual updates instead → https://theeventscalendar.com/knowledgebase/manual-updates/

↑ Using manual updates is a way to get around that issue for now, so I would encourage doing this just to get plugins etc. updated and proceeding from there.

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3) On the site http://www.internaltransformation.com/calendar/, when I click an event it says I have a problem with my cart?

This is not something our plugins would cause on their own, so there is a theme or plugin conflict on your site.

I would recommend doing the first two steps first if possible; from there, I would recommend then doing the complete set of troubleshooting steps on this page → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

↑ After EACH STEP in this testing process, try to replicate the issue where clicking and event goes to the “cart error” page. Does the issue go away anywhere along in the process?

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Thanks!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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