Steps to renew license

[richard.payton]

Hi: I’ve just renewed my annual license. To activate, is this as simple as using the license key provided after checkout and then updating the old key at Events/Licenses/Events Calendar Pro?

Checkout also includes a download link but I’m not sure what to do with the downloaded file. At this point, I don’t want to *update* the plug-in since we’re in the middle of a semester. Just renew the license.

Thanks.

[Courtney]

Hi Kathryn

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum.

Since you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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