Show tickets on 'my account'

[Leonardo Uchôa]

Hi! 🙂

I’m developing a website that sells tickets, and our customers can not understand a system if it’s not super simple and easy. We need to be able to access the ticket – as it arrives in the email – through the My Account page (the image of a ticket, with the date and etc). Is it possible to do that?

[Geoff B.]

Good evening Leonardo and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Basically, you have total control over when the tickets are sent.
This is done using the settings under Events -> Settings -> Tickets (at the very bottom of the page).

You can also add several other ways to access the ticket – making it easier for your customers:

1. https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/
2. https://theeventscalendar.com/extensions/view-print-download-pdf-tickets/

Let me know if that helps.

Have a great day!

Geoff B.

[Leonardo Uchôa]

Hi!

Thank you so much for the answer. I Tried adding the extension, but when
I click in “view ticket” it redirects me to the home page, if the
customer has already checked in). Is there a way to change that? Or the
attendee can only see the ticket before checking in?

[Geoff B.]

Good evening Leonardo,

Thank you for writing back.

Could you specify which “view ticket” link you are clicking on ? Perhaps with a screenshot ?

Normally, the attendee should be able to see their ticket all the time.
Perhaps, this is related to your specific setup.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Could you also tell me if you have any custom WordPress roles in place (for attendees for example) ?

Hang in there!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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