Sending/Receiving Notification of purchased ticket issue.

[metapixel]

I experienced an error on receiving Email Notification as a customer where in the only email I received was from the third party gateway (Dragonpay). I didn’t received any emails from WooCommerce (New Order, Processing Order, Complete Order) and Event Tickets Plus (Email Ticket) after testing several times.

Here’s the error line from our error log:
[08-Aug-2016 16:12:54 Asia/Manila] PHP Warning: Missing argument 1 for Tribe__Tickets_Plus__Commerce__WooCommerce__Main::front_end_tickets_form(), called in /home/yuneohco/public_html/wp-content/themes/yuneoh/single-ultimate-eventure.php on line 230 and defined in /home/yuneohco/public_html/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php on line 1038
[08-Aug-2016 16:12:54 Asia/Manila] PHP Warning: Missing argument 1 for Tribe__Tickets__RSVP::front_end_tickets_form(), called in /home/yuneohco/public_html/wp-content/themes/yuneoh/single-ultimate-eventure.php on line 231 and defined in /home/yuneohco/public_html/wp-content/plugins/event-tickets/src/Tribe/RSVP.php on line 820

[Andras]

Hi metapixel,

Thanks for reaching out! Let me help you with this one.

Based on the error log you sent me it seems like there is a conflict with your theme. Could you please test if the same happens when you are using a default theme like twentysixteen or twentyfourteen?

I suspect that there have been changes in our plugin and the theme creator didn’t yet implement the changes in the files yet. Namely this file:

wp-content/themes/yuneoh/single-ultimate-eventure.php

Let me know how the test works out.

Cheers,
Andras

[metapixel]

Our theme is customized, what is the specific changes that we need to be done in our theme for it work?

[metapixel]

We used the following codes that the developer gave us to move the placement of the ticket form:

functions.php:
function tribe_move_tickets_in_page() {
if ( !class_exists(‘Tribe__Tickets_Plus__Commerce__WooCommerce__Main’) ) return;
remove_action ( ‘the_content’, array ( Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance(), ‘front_end_tickets_form_in_content’ ) );
remove_action ( ‘the_content’, array ( Tribe__Tickets__RSVP::get_instance(), ‘front_end_tickets_form_in_content’ ) );
}
tribe_move_tickets_in_page();

custom post type single templates:
<?php Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance()->front_end_tickets_form(); ?>
<?php Tribe__Tickets__RSVP::get_instance()->front_end_tickets_form(); ?>

[Andras]

Hello metapixel,

As a first I would remove all such customization and check if the issue still exists.

Could you also share with me your system information? That might shed some light on the issue. Here’s a guide for that: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know the results. Thanks,
Andras

 

[metapixel]

This reply is private.

[Andras]

This reply is private.

[metapixel]

What do you mean on “remove all customization”? The template is a customized theme.

[Andras]

Hi metapixel,

Please note, that we are limited in supporting customizations. I can help you figure out where the problem lies and point you in the right direction.

First I recommend you to run a test for plugin and theme conflicts based on this: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

It it works fine like that, then enable your theme and remove the extra customizations you added. I was referring to this:

functions.php:
function tribe_move_tickets_in_page() {
if ( !class_exists(‘Tribe__Tickets_Plus__Commerce__WooCommerce__Main’) ) return;
remove_action ( ‘the_content’, array ( Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance(), ‘front_end_tickets_form_in_content’ ) );
remove_action ( ‘the_content’, array ( Tribe__Tickets__RSVP::get_instance(), ‘front_end_tickets_form_in_content’ ) );
}
tribe_move_tickets_in_page();

custom post type single templates:
<?php Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance()->front_end_tickets_form(); ?>
<?php Tribe__Tickets__RSVP::get_instance()->front_end_tickets_form(); ?>

 

If the issue doesn’t happen without the customizations, then there is an issue with the extra code.

If the issue still occurs, then the issue is with your custom theme. In this case I recommend you to contact the theme creator and he should be able to help you fix that.

 

Let me know how that works out.

Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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