Scheduled Imports Not Working

[Rachel Roodhardt]

Hello Tribe,

I too have noticed that the scheduled imports are not working. In fact it’s been going on for some time.

Clearly we need to get this sorted out shortly as I rather rely on the automated function of this plugin and I don’t have time to do it manually. Frankly if I did then I wouldn’t have purchased the upgrade.

I even upgraded the number of imports per day recently because:

1. I thought that not having enough imports was a problem
2. I ended up having to manually do the imports in one go, which meant I needed the upgrade, which of course wouldn’t be the case if it was working properly. It didn’t fix it, however at least it meant that I didn’t run out of credits on the days that I was working on it.

All of the above aside. I had an idea as to what might be causing the problem.

In the last few months Facebook has introduced functionality where Pages can add other people’s events to their own. Meaning that the integration is presented with more that one page owner. I wondered if that conflict was causing the error?

Would appreciate the chaps and chappesses in technical support having a look to see if that might be the case. I need this sorted asap and I’m happy to give tribe events staff access to my website for testing.

Attached example of a page whose associated events have been created by other pages.

Thanks

Rachel

[Courtney]

Hello Rachel

I’m very sorry this is happening. We have a known bug with this issue and will be shipping an update very soon to resolve this. I’m flagging this thread so you will be notified as soon as a solution is available.

Thanks
Courtney 🙂

[Nico]

Hi there,

Just wanted to share with you that a new maintenance release is out containing various improvements for Events Aggregator. Here’s a breakdown of what’s been released:

• Fix – Avoid Event Aggregator previews or scheduled imports being marked as failures.
• Fix – Fixed an issue that would sometimes render Event Aggregator options invalid even with a valid license.
• Fix – Fixed an issues where Event Aggregator scheduled imports could not run other than manually.
• Tweak – Improve Event Aggregator message regarding Facebook token expiration.
• Tweak – Support importing from URLs (Event Aggregator) where the protocol hasn’t been specified by defaulting to HTTP.
• Tweak – Added filter: tribe_aggregator_meta_source to filter the Event Aggregator import source.
• Tweak – Added filter: tribe_events_linked_post_meta_values_{$current_linked_post_meta_key} for filtering the array of values retrieved for a specific linked post meta field.

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-21-august-2017/

Please update The Events Calendar to the latest version, give it a few hours and let us know how things go. If you are still having troubles be sure to report back to us including system information, a detailed description of the issue (if it has changed in anyway since the original report) and steps to reproduce if possible. We are aware some setups might still need adjustments!

Thanks for the patience while we worked on these issues,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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