RSVPs Not sending or recording

[Brian]

Hello,

I recently noticed all RSVP functionality has stopped working. Users can still fill out RSVP form, submit, and receive a confirmation message however no email is sent nor RSVP recorded.

I’ve tried deactivating plugins, and upgrading to latest versions to no avail. This happened spontaneously a couple weeks ago without any EC plugin changes. ET+ Tickets and Attendee Meta is still working. I am on GoDaddy Managed WP.

Thanks!

[Cliff]

Hi, Brian.

Sorry you’re experiencing this.

Our tickets get sent via wp_mail() or WooCommerce’s email code. Therefore, if your tickets are being delivered inconsistently, you might need to install an SMTP plugin: https://wordpress.org/plugins/search.php?q=smtp (none are supported or guaranteed by us)

To be clear, this isn’t an issue specific to our plugin; email deliverability is an issue at the WordPress-level of your site or possibly even at the domain-level or IP address (if associated with SPAM, accurately or not).

Please let us know if you find out what solution worked for you.

Thanks!

[Brian]

Hi Cliff,

I don’t think you read my post. Emails are sending just fine for tickets. As I said any event with an RSVP doesn’t even record an RSVP in the attendee list even though they will get a message that the rsvp confirmation was sent and they have indeed rsvp’d.

[Cliff]

Brian, I re-read your initial message; sorry about the misunderstanding.

We have a GoDaddy Managed WordPress Hosting account. I updated all of our plugins and themes before testing.

I reserved an RSVP ticket and it went through just fine, including showing an additional RSVP attendee and receiving the confirmation email. Note that we do not have an SMTP plugin active at this test site.

Since this isn’t currently a known issue and I wasn’t able to replicate it, please provide the following:

• a link to view this event
• a screenshot of the RSVP tickets’ settings for this event (wp-admin event edit screen)
• if you tested both logged-in and logged-out
• if you tested with a fresh web browser (cookies and cache cleared)

Assuming we cannot replicate this behavior, these are our recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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