Renewed import does not work

[eagleamsterdam]

Dear Staff,

I just renewed my license key for The Event Calendar and the odd-on Event Aggregator. I cannot select the option to import Facebook imports because it is not active in the drop down. See the 2 pictures below.

How can i activate the option for Facebook events to import them?

Michael

[Patricia]

Hey Michael,

Thank you for reaching out to us!

Sometimes new licenses or license renewals take longer than expected to register with our servers. Therefore, my guess is that your license should work by now.

Please give it another try now and let me know how it goes. If the issues persists I’ll be happy to help you with the next steps!

Regarding Facebook imports: a number of new restrictions were applied to Facebook’s Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers and venues. Our development team is actively working to restore the features that were directly affected by this change and you can check the progress on this page:

https://theeventscalendar.com/event-aggregator-status/

You will find more information about this subject in the following link:

https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[eagleamsterdam]

Hello Patricia,

I am using the event calendar just for the usage with Facebook. Since now the API does not work the license is useless for me, therefore I want to cancel my license and request a charge back for the license until the API to Facebook is working again. Could you please arrange that for me? It was paid by PayPall

[Patricia]

Hi Michael,

I’m sorry to hear that, but totally understand!

To proceed with your request, please send us an email at support (at) theeventscalendar (dot) com . Our license experts will be more than happy to help and process the refund for you.

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts