Hmm, sounds like some more troubleshooting is needed to pin that down.
Do you happen to have a support license with us? If so, will you please sign into your account and post this to our Events Calendar PRO support forum? The forum we’re chatting in now is open to the community to help answer questions about purchasing our premium plugins.
Or, if you do not have a support license with us, it would be awesome if you could post your question to ourĀ WordPress.org support forum.
In the meantime, I would also suggest following the steps outlined in this guide as a starting point because it often helps explain where an issue is and will help move the troubleshooting process along a lot faster.
Thanks so much!
Geoff