Recurring Events & Saved Venues Not Working

[Miryam]

Hi there. We have purchased Events Calendar Pro (specifically for the recurring events feature) but it isn’t working for us. Right now, when I click “schedule multiple events” it reloads the page I’m working on but nothing changes; there’s no option to schedule additional events.

I’m also unable to change the venue on any event I create. See attached for an illustration.

Can you help us get the plugin up and running? Thank you!

[Victor]

Hi Miryam!

Thanks for reaching out to us!

I’m really sorry you are having that issue 🙁 Let me try and help you troubleshoot that.

As a first step, could you see if there are any console errors by inspecting the edit event screen? Here’s how you can do that > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/ If so, then could you please send us a screenshot of that?

If there are not any console errors, then you should go through the complete testing for conflicts guide and see what you find in the process.

I see you marked “Deactivated all other plugins? Yes”

Did you happen to notice a difference when deactivating all other plugins? How about when you switch to a default theme like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

 

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Let me know how that goes.

Best,
Victor

[Miryam]

Hi Victor. Thanks so much. Not sure if this is what you’re looking for, but I’ve attached some screen shots of what happens when I inspect the edit event page. It looks like things are crossed out, but not sure if that means they are erring. Then I did a ctrl+f for ‘error’ and found the second screen shot.

I didn’t notice any change when I deactivated our plugins, and I’m scared to revert to the Twenty Seventeen template, as I’m not the site owner – just an employee – and don’t want to mess up what’s live. If that’s the only way around this, though, I will do it. Is that what you suggest? Or does what I found attached clarify anything?

Thank you!

[Miryam]

This might be more helpful. It’s under recurring events. Found when ctrl+f for ‘error’; it goes on for quite a bit but I’ve just attached the first section.

[Victor]

Hi Miryam!

Thanks for coming back with all that info!

The screenshots do not exactly show the errors I was referring to, but I can see from them that there is actually 44 console errors > see here https://cloudup.com/csvLTLP9dJY

If you click that number, then it should show you the errors details. Could you please send us those so we can take a look and see if we can tell what’s the conflict?

Nevertheless, this mostly seems like a plugin or theme conflict, so to find the root cause of this you really should go through the testing for conflicts guide and see if you find anything.

I understand you are working with the live site. We always suggest creating a dev / staging site so you can test all the big changes like installing and updating plugins before doing so in the live site.

I hope that helps. Let me know how that goes and if you have other questions.

Thanks,
Victor

[Miryam]

Hi Victor-

Can you write to someone else about this as she is working on it?
Bonni Thompson

[Miryam]

Hi Victor,

This is Bonni, but I’m writing with Miryam’s login.

I’ve attached the error screen shots. Hope this helps!

[Victor]

Hi there!

I’m not sure what you mean by that. We are posting this in our forums. Perhaps you are receiving emails about this because you are subscribed to do so.

Let us know how we can help you further.

Best,
Victor

[Miryam]

Hi Victor,

Sorry, I realize we have to correspond via the forum. Can you see my above latest screen shots and tell me if they help clarify the problem? Thanks so much.

[Victor]

Hi Bonni!

I’m sorry about my last reply. I posted right before you wrote back.

Thanks for coming back with the screenshots for the console errors.

I can see that it is failing to load several of the plugins scripts that make up the functionality of our plugins. This could be due to a failed or corrupted installation, so I would suggest you delete and reinstall our plugins and see if that changes anything. You should also make sure you install the latest versions of our plugins.

Let me know how that works.

Thanks,
Victor

[Miryam]

I think I found the problem.

The Events Calendar Pro reinstalled fine. But the not-pro version has trouble. First, when trying to update Events Calendar (not Pro), I got an error message: could not create directory. Then I deleted it, re-uploaded and tried to reinstall but got this (attached). Is this a problem with the host directory?

[Victor]

Hi Bonni!

I’m sorry about that error. That could be an issue with the server configuration related to folder write permission.

Could you please try making a manual update by following this guide > https://theeventscalendar.com/knowledgebase/manual-updates/? You should try Method 1: Replacing the plugin files via FTP.

Let me know how it goes.

Best,
Victor

[Miryam]

Hi Victor,

Okay, I’ve manually installed both plugins via ftp using the guide you shared. They’re not showing up in my dashboard, though. What do I do from here?

Thanks!

[Miryam]

Hi Victor,

I was able to get them back into the dashboard and activated both. Recurring events and saved venues still not working. I did notice that installing the plugins from the ftp client and from the dashboard make them save to two different locations; might that have something to do with it? What should we do next?

Thanks!

[Victor]

Hi Myriam!

Thanks for following up on this and pointing that out. It certainly should be something to take into account.

Your site might be using a custom plugin directory, do you know if this is the case? Perhaps you could ask your site dev or hosting provider to let us know about it.

Could you please also check if there is any difference in the console errors now?

Thanks,
Victor

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