Recurrence Rules – Add Another Rule Not Working

[sun peaks news]

Hi,
Our recurrence function has stopped working for our Community Events. When I select “Add Another Rule” it will just refresh the page (erasing all the content) and not provide the normal drop down stuff to make rules. Please help with this.

Jen

[Cliff]

Hi, Jen. Yikes! That’s no good. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[sun peaks news]

Thanks for your help. It actually was a conflict with our Ithemes plugin – which is strange, because I actually had that suspicion and tried that before I contacted you. Ithemes sent out another update today and then I when I updated, de-activated and re-activated the plug-in the problem was gone. Ithemes is a weird plug-in! It always locks us out of the backend of the site when it’s updated and I’m forced to go into the File Manager and rename the folder and login again, and then change the folder name back. It’s bizarre.

Thanks for your help!:)
Jen

[Cliff]

Yikes. That sounds scary, but I’m glad you got it sorted out! Thanks for letting us know.

[Author]

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