Post-installation Events page Fatal Error

[Paul]

Problem: what should be my events page (…com/events) has only given me an error saying “This page isn’t working. The website is currently unable to handle this request.” A great 500 error 🙂

Details: This happened immediately upon installation. I installed the free plugin, the Pro, gave the pro the proper license key (which was verified when entered), activated them both, went to the events page and…nada.

Steps so far: I’ve made sure I’m running the latest version of wordpress and I’ve deactivated all the current plugins to see if one of them was interferring somehow with events calendar. When all other plugins were deactivated, the events page still produced the same error.

It’s possible there’s a step I missed in installation but I don’t believe that to be the case and, since this issue happens so early on, I’m worried it’s simply incomparable with my site’s theme or something to that effect.

[George]

Hey Paul,

I’m really sorry to hear about this!

I cannot recreate this behavior, so to help investigate, I’m wondering if you can do a few steps here:

1. First, share your system information with us. Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. Next, open a support ticket with your web hosting company. This issue may be arising from a limitation at the level of the server—they can help look into that and possibly recommend a fix.

3. Finally, for now, can you confirm what your permalinks settings are? These are literally located in Settings → Permalinks in your site’s wp-admin. Are they /%postname%/, for example?

Thank you!
George

[Paul]

This reply is private.

[George]

Hey Paul,

I’m sorry to hear that our plugins weren’t right for the job, but appreciate your considering them at all. We indeed have a refund policy and you should check it out here to request a refund right away! → https://theeventscalendar.com/knowledgebase/refund-policy/

Thank you!
George

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