plugin takes down site

[cindy2477]

I bought the pro plugin and it took down my site. I’m willing to give it another shot but someone has to fix it. Also, how can you show that an event is closed. I don’t want people to be able to register for events on the same day.

[Jennifer]

Hi Cindy,

Thanks for reaching out! I’m sorry that you’re running into this issue with Pro. We’ve released a few updates since your license was active, so I would first recommend updating to the current version of The Events Calendar (4.6.17). If this is causing your site to crash, then there might be a conflict with your theme or another plugin at play. You can check for this by running through the steps outlined here.

If you do opt to renew your Pro license and are still running into issues, you can reach out to us in our Pro support forum at any time – we’ll be happy to help you out there! If for some reason Pro doesn’t work out for you, we do offer full refunds within 30 days of purchase.

Regarding event registrations, you can set the start and end sale times in both Event Tickets and Event Tickets Plus. Outside of this window, users will not be able to purchase tickets.

Let me know if you have any questions!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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