Plugin installation

[Edward]

Hello,

We have just purchased the Events Calendar Pro (4.2.2.1), we uploaded it to the wordpress put it does not update and we can’t also access any add-ons. We have the Events Calendar 4.2.2 installed. Valid license key has been inserted and it seems ok. We are getting the message that installing “events-calendar-pro/src/deprecated/TribeEventsPro_RecurrenceInstance.php” failed, too.

Can you help us?

Edward

[Geoff B.]

Good evening Edward and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the fact that you are struggling with updating the Events Calendar Pro.
I would love to help you with this topic.

At this point, my recommendation would be to delete the Events Calendar Pro from your install completely and install our latest version 4.2.2.1 manually as explained here: https://theeventscalendar.com/knowledgebase/new-user-primer-the-events-calendar-and-events-calendar-pro/

Also, if you don’t mind could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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